Guest Service Supervisor

Troon International; Vestavia Hills (AL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Guest Services Supervisor to enhance the guest experience at a prestigious golf club. This role involves organizing events, maintaining facilities, and leading a team to ensure excellent service. The ideal candidate will thrive in a dynamic environment, assisting guests with their needs while overseeing operations. If you have a passion for customer service and a knack for coordination, this is an exciting opportunity to make a significant impact in a vibrant setting.

Qualifications

• High school diploma or GED required with related experience.
• 1-3 months of related experience preferred.

Responsibilities

• Organize and prepare for groups/outings, ensuring a positive guest experience.
• Maintain the clubhouse and assist with player services and etiquette.

Skills

Customer Service

Team Coordination

Event Organization

Problem Solving

Education

High School Diploma or GED

Job description

Old Overton Club
Vestavia Hills, AL 35242, USA

Description

Old Overton Club is excited to announce the exceptional career opportunity of Guest Services Supervisor. Qualified candidates will thrive in creating a positive experience by assisting guests and members with outside services. Provides guidance to other Guest Services associates.

Key Responsibilities for the Outside Guest Services Supervisor:

• Works with the Tournament Coordinator to organize all groups/outings that are taking place on a specific day and prepares staff and facility for all these events.
• Greets golfers at bag drop and unloads their golf bags from their carts.
• Maintains accurate records of golfers renting clubs, services the customer who is renting golf clubs, and cleans rental clubs upon return.
• Ensures the overall upkeep of the clubhouse, cart storage area, and parking lot. Shares responsibility for cleaning golf shops, restrooms, and patio area.
• Inventories and controls all guest supplies.
• Assists in monitoring and policing all player service activity and etiquette. Assists in educating players regarding course policy, current cart policy, and speed of play.
• Maintains the cart storage area and cart wash down area in a neat, clean, and orderly condition.
• Prepares golf carts for play following the standards of Troon Golf. Ensures proper staging of golf carts during the day.
• Assists players by changing golf spikes and cleaning golf clubs.
• Performs range maintenance such as presenting practice facility with practice balls, bag stands, den caddies and/or ball pyramids, and maintains ball inventory over the course of the day.
• May assist with food and beverage activities.
• May direct the start of play.
• Assists the department manager in interviewing, training, planning, assigning, and directing work. Makes recommendations when hiring, evaluating performance, rewarding, and disciplining associates. Addresses complaints and resolves problems.
• Assists in the coordination of department members that may include, but is not limited to: Guest Services Attendants, Starters.
• Assists in monitoring business volume forecast and plans accordingly in areas of manpower, productivity, costs, and other expenses.
• Assists manager in communicating any changes or new policies and procedures to the department.
• Incorporates safe work practices in job performance.
• Performs other duties as required.

Minimum Qualifications for the Outside Guest Services Supervisor:

• High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.