Guest Service Supervisor - Trussville, AL

Sparetime Entertainment; Birmingham (AL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in leisure and recreation is seeking a dedicated Front Desk Supervisor. In this role, you will create a welcoming atmosphere while ensuring operational excellence in the amusement areas. Your responsibilities will include training staff, managing guest interactions, and maintaining a clean and organized environment. This position offers a dynamic work environment with opportunities to engage with guests and lead a team. If you thrive in a fast-paced setting and enjoy making a positive impact on guests' experiences, this is the perfect opportunity for you!

Qualifications

• 2+ years of guest service experience with supervisory experience preferred.
• Intermediate Microsoft Office skills required.

Responsibilities

• Maintain a friendly, guest-oriented front of the house environment.
• Train and supervise staff while ensuring a sanitary area.
• Manage operations of amusement areas and respond to guest inquiries.

Skills

Guest Service

Supervisory Skills

Microsoft Office

Organizational Skills

Education

High School Diploma or Equivalent

Job description

Job Responsibilities

1. Work collaboratively with the Front Desk Attendants to maintain the front of the house as a friendly, guest-oriented location for leisure and recreation.
2. Ensure that staff maintains a sanitary, organized, and presentable area.
3. Plan, organize, and control the operations of the amusement areas.
4. Assist with scheduling employees to cover the department and events.
5. Train and supervise the Front Desk Attendants and Porters.
6. Perform league preparation duties; coordinate lane assignments, monitor practice times if applicable.
7. Promote knowledge of the location’s features and upcoming events.
8. Communicate inventory and supplies shortages in department to General Manager.
9. Inspect, maintain, and may have to troubleshoot equipment.
10. Ensure security, functionality, and proper handling of company property in the department.
11. Interact professionally by using Spare Time Service Standards (Code S.E.R.V.E.).
12. Answer guest inquiries over the phone and in person; providing accurate information.
13. Patrol FOH to respond to guest’s needs and take action to correct any problems.
14. Confidently operate the POS System making accurate transactions while operating lanes, collecting payments, returning change, and printing reports or scores.
15. Issue, record and redeem gift certificates, coupons, etc. according to company policy.
16. Provide all required complimentary shift paperwork with settlement in a consistent and organized manner.
17. Make announcements to guests over the P.A. system regarding specials, promotions, etc.
18. Communicate with pit crews; operate call buttons, relay information, log calls, check response time.
19. Perform opening and closing duties as required.
20. Enforce safety rules and report hazards.
21. Monitor guests for rule violations.
22. Report all company violations to management.
23. Respond to injuries or other incidents; provide first aid, call ambulance/police if necessary, complete proper paperwork (i.e. Incident Report, etc.).
24. Other duties as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Qualifications

1. High school diploma or equivalent preferred.
2. 2+ years of guest service experience, 1-2 years of supervisory experience.
3. Intermediate Microsoft Office user with strong organizational skills.

Work Environment

The noise level can be loud and may contain lighting effects such as lasers and strobes. This job requires working with large crowds and children.