Guest Service Supervisor

Global Partners LP; Town of Texas (WI); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Guest Service Supervisor, where your passion for guest satisfaction will shine. In this dynamic role, you will lead a team to deliver exceptional service while ensuring store operations run smoothly. With a commitment to innovation and community support, this organization offers a vibrant work environment and opportunities for career growth. If you thrive in a fast-paced setting and enjoy building relationships with guests and colleagues, this position is perfect for you. Embrace the chance to make a difference in the lives of others while advancing your career in the energy sector.

Benefits

Health and wellness benefits

401(k) plan with company match

Tuition reimbursement

Competitive salary

Qualifications

• Must be available for flexible hours including nights and weekends.
• Requires reliable transportation and a valid driver's license.

Responsibilities

• Supervise staff and ensure effective performance of duties.
• Greet guests and maintain an enjoyable shopping experience.
• Manage cash processes and maintain store organization.

Skills

Guest Service

Problem-Solving

Team Leadership

Communication

Organization

Education

High School Diploma or GED

Job description

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store-level tasks.

About Global Partners LP

For over 90 years, Global Partners LP has been delivering energy to help communities grow, move, and thrive. Our operations include Alltown Fresh, known for its chef-led creations and guest-focused retail experience, and a vast network of over 50 liquid energy terminals across the eastern seaboard and beyond. We are committed to embracing the future through initiatives like GlobalGLO and supporting our communities with charitable work.

Our Vision

We look forward to the next 90 years of innovation and service. We seek passionate individuals with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners offers opportunities to advance your career.

Energy You Bring

• You work from your heart, genuinely love to take care of guests, and take pride in your work.
• You prioritize guest satisfaction, providing friendly greetings and farewells.
• You are confident, make eye contact, and build strong relationships with guests and colleagues.
• You are trustworthy, responsible, detail-oriented, and organized.
• You handle issues calmly using problem-solving skills.
• You are a self-starter capable of making decisions and directing others.

Responsibilities

• Supervise staff to ensure all duties are performed effectively.
• Coach employees with constructive feedback.
• Greet guests and ensure an enjoyable shopping experience.
• Follow safety, security, quality, and operational policies.
• Operate the point of sale system accurately and maintain cash levels.
• Maintain store cleanliness and organization.
• Execute guest service programs consistently.
• Manage cash processes including deposits, lottery, gift cards, and checks.
• Ensure products are replenished and in-stock.
• Address guest inquiries and complaints.
• Check in vendors as per guidelines.

Benefits

• Competitive salary and growth opportunities with a dedicated Talent Development Team.
• Health and wellness benefits including Medical, Dental, Vision, and Life Insurance.
• 401(k) plan with company match.
• Tuition reimbursement after 6 months of employment.

Interview Process

1. Apply for the role.
2. Resume review by the hiring manager.
3. Interviews conducted in person or via Zoom, with additional information provided as needed.

Qualifications

• Availability to work flexible hours including days, nights, weekends, and holidays.
• Efficient, organized, and reliable transportation with a valid driver’s license.
• Ability to access all store areas and perform physical tasks such as reaching, bending, and lifting up to 25 lbs.
• Ability to work in varying temperatures.
• Minimum age of 18 years.

Education

High School Diploma or GED required.

Our Commitment

We value passion and potential. We encourage applications from diverse backgrounds and experiences. Global Partners LP is an equal opportunity employer and provides accommodations for applicants with disabilities. For assistance, contact our recruiting department at 781-891-4000.