Bilingual Child Support Customer Services Representative Supervisor - 00000479

Georgia Department of Human Services; Georgia (VT); Remote; USD 40,000 - 70,000; Full time

Job summary

An established state agency is seeking a Bilingual Child Support Services Representative Supervisor to join their team. This role focuses on enhancing the well-being of children by overseeing child support services and ensuring compliance with obligations. You'll lead a dedicated team, interpret laws, and manage sensitive cases while promoting parent accountability. With a flexible telework option and a comprehensive benefits package, this position offers a unique opportunity to make a significant impact in the community. If you are passionate about public service and have strong communication skills, this is the perfect role for you.

Benefits

Flexible Work Schedule

Employee Retirement Plan

401(k) and 457 Plans

Medical, Dental, Vision Insurance

Paid Holidays

Vacation & Sick Leave

Employee Discount Programs

Telework Opportunities

Qualifications

• 5 years of direct job-related experience, including 2 years in a supervisory role.
• Bilingual proficiency in English and Spanish is required.

Responsibilities

• Supervises a unit to enforce child support obligations.
• Interprets and applies state and federal laws and assists staff with complex cases.

Skills

Bilingual (English and Spanish)

Communication Skills

Analytical Skills

Microsoft Office Suite

Education

High School Diploma/GED

Experience in Supervisory Role

Tools

Windows Operating System

$tars System

Job description

Stronger Families for a Stronger Georgia.The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

What we offer. Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.

Start your career in public service. The Division of Child Support Services (DCSS)is the division within DHS that enhances the well-being of children by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. DCSS also administers several outreach programs including but not limited to Fatherhood, Prison Re-Entry, and Parental Accountability Court. All of these outreach initiatives are devoted to increasing non-custodial parental involvement in the child's life.

The Georgia Department of Human Services (DHS), The Division of Child Support Services (DCSS) is seeking candidates for the position of Bilingual Child Support Services Representative Supervisorfor the Communication Center. Candidates must be fluent in both English and Spanish (oral and written) and eligible for a bilingual supplement upon receipt of an acceptable score on a DHS administered assessment.

Note:This is a telework position.Compliance with the State of GA teleworking policy requirements and maintenance of high-speed internet access are requirements for persons approved to telework.

JOIN OUR TEAM!!!

Pay Grade: I

Supervises, guides, and/or instructs the work assignments of subordinate staff. Supervises a unit to establish and enforce child support obligations of responsible parents. Coordinates child support activities with legal, judicial, and public organizations.

Roles and Responsibilities:

• Supervises a unit that reinforces and communicates the conditions of existing obligations and enforcement actions.
• Interprets and applies state, federal and agency laws, rules, policies and procedures and assists staff with sensitive complex cases.
• Provides human resources management direction to assigned staff.
• Performs administrative assignments as required for the efficient operations of the unit.
• Coordinates and participates in local and statewide project, as requested.
• Performs other professional responsibilities as assigned by manager, director or leadership team.

Core Competences:

• Home-based technology that is equipped with a Windows-based operating system and high-speed internet access in order to receive the agency’s software applications required for candidates approved to telework.
• Compliance with State of GA teleworking policy requirements.
• Excellent oral, written, analytical, presentation, and interpersonal communication skills.
• Strong proficiency in the use of Microsoft Office Suite and/or standard software applications typically used in a corporate office environment.
• $tars System proficient and Edge trained is a plus.

• High school diploma/GED AND Five (5) years of direct job-related experience which includes Two (2) years in a lead worker, team leader, or supervisory role.

OR

• Two (2) years of experience at the lower level Child Support Customer Svc Rep 3.

OR

• One (1) year of experience at the lower level Child Support Customer Svc Rep 4 or position equivalent.

For more detailed information about the Georgia Department Human Services

https://dhs.georgia.gov/

Employment Information

Current State employees are subject to State Personnel Board (SPB) Rules regarding salary.

DHS is an Equal Opportunity Employer

If you require accommodations under the Americans with Disabilities Act (ADA), email request by the closing date of this announcement to: @HRHelpline

The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.

DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.

As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process.Only applicants who are selected and interviewed will receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.