GUEST SERVICE SUPERVISOR

HOMEWOOD SUITES - AUSTIN ROUND ROCK; Round Rock (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

HOMEWOOD SUITES - AUSTIN ROUND ROCK is seeking a Guest Service Supervisor to support front desk operations and lead the guest services team from arrival to departure. You will assist with check-ins/check-outs, reservations, and guest inquiries, while coaching staff and maintaining brand standards.

The role emphasizes coaching, problem solving, and professional guest interactions in a busy hotel environment. Experience in hospitality and strong communication are essential for success.

Qualifications

• Previous front desk or hospitality experience required.
• Strong customer service and communication skills.
• Ability to lead, coach, and support a team.
• Calm, professional, and dependable.
• Strong problem solving and multitasking abilities.
• Comfortable with computers and hotel systems.

Responsibilities

• Supervise front desk staff and daily operations.
• Assist with check-ins, check-outs, reservations, and guest inquiries.
• Provide coaching and training to team members.
• Handle guest concerns and resolve service issues professionally.
• Ensure front desk procedures and brand standards are followed.
• Maintain accurate records, logs, and shift information.
• Communicate important updates to management and other departments.
• Assist with cashiering, billing, and basic audit tasks.

Skills

Front desk supervision

Guest service training

Customer service

Communication

Problem solving

Multitasking

Team leadership

Shift coverage

Cashiering

Billing

Hotel systems

Tools

PMS software

Job description

You are friendly, confident, and passionate about delivering excellent service. You know how to lead by example, support the front desk team, and create positive guest experiences. If you enjoy problem solving and guiding a team, keep reading.The RoleAs the Guest Service Supervisor, you support front desk operations and help lead the guest services team. You assist with training, service recovery, shift coverage, and ensuring that guests receive a smooth and welcoming experience from arrival to departure.What You Will Be Doing• Assist in supervising front desk staff and daily operations• Support check ins, check outs, reservations, and guest inquiries• Provide coaching and training to team members• Handle guest concerns and resolve service issues professionally• Ensure front desk procedures and brand standards are followed• Maintain accurate records, logs, and shift information• Communicate important updates to management and other departments• Assist with cashiering, billing, and basic audit tasksWhy You Will Love It Here• A positive and team-oriented environment• Opportunities for growth in front office and hotel leadership• A role where you help shape the guest experienceReady to Join the TeamIf you are ready to support and lead the guest services team and deliver excellent service, we would love to meet you.Apply now.EOEWhat Makes You You• Previous front desk or hospitality experience required• Strong customer service and communication skills• Ability to lead, coach, and support a team• Calm, professional, and dependable• Strong problem solving and multitasking abilities• Comfortable with computers and hotel systemsFlexible to work any shifts including holidays and weekend