Guest Service Supervisor

LBA Hospitality; Orlando (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading hospitality company is seeking a Guest Service Supervisor to oversee Front Office operations. The role involves supervising staff, resolving guest issues, and promoting hotel services. Candidates should have supervisory experience and a high school diploma. This position requires physical presence at the hotel and offers potential for advancement.

Qualifications

• One year of supervising at least three associates.
• Two years of experience in the service industry.

Responsibilities

• Oversee day-to-day operations of the Front Office.
• Resolve guest issues professionally while maintaining a hospitable attitude.
• Market and promote hotel services to increase exposure and sales.

Skills

Communication

Organization

Problem Solving

Education

High school diploma or equivalent

Job description

Join to apply for the Guest Service Supervisor role at LBA Hospitality

The Guest Service Supervisor oversees the day-to-day operations of the Front Office, including personnel, budget performance, and financial controls.

Prerequisites:

• One year of supervising at least three associates.
• Two years of experience in the service industry.
• High school diploma or equivalent.

Summary of Essential Job Functions:

• Perform major life activities such as standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Push or pull 60 pounds unassisted; lift and carry 30 pounds unassisted.
• Stand for eight hours, bend, stretch, reach.
• See and hear adequately.
• Communicate effectively with guests, department heads, and staff.
• Resolve guest issues professionally while maintaining a hospitable attitude.
• Market and promote hotel services to increase exposure and sales.
• Stay organized and proactive in a fast-paced environment.

Specific Responsibilities:

• Maintain a professional team through training, coaching, counseling, and development.
• Promote positive morale and friendly attitudes.
• Operate within budget and labor guidelines to maximize revenue.
• Learn and utilize PMS systems.
• Verify credit card validity; ensure departmental balances at shift end.
• Greet and register guests, assign rooms, maintain privacy, and accommodate special requests.
• Promote and sell hotel services and amenities.
• Encourage repeat business and assist with future reservations.
• Identify sales leads through guest interactions and pass information accordingly.
• Maintain safety and security procedures, including emergency protocols.
• Ensure high-quality guest service and product delivery.
• Inform housekeeping and other departments of special requests and needs.
• Maintain certification from approved vendor training programs.
• Utilize service recovery logs and communicate guest comments promptly.
• Perform other duties as assigned or as staffing needs change.

Working Conditions:

• Position requires physical presence at the hotel; remote work is not feasible.
• Stand and walk for extended periods while maintaining professionalism.
• Work any day or shift, including weekends.

Potential for Advancement:

• Assistant General Manager
• General Manager
• Guest Service Manager