Guest Service Supervisor

Drury Hotels; Orlando (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking dedicated individuals to join their team in a dynamic role focused on guest service excellence. This position offers a chance to grow within a supportive environment, where your contributions are recognized and rewarded. With flexible scheduling, competitive pay, and a range of benefits including health care and retirement plans, this role is perfect for those looking to make a difference in the hospitality sector. Join a company that values your skills and fosters career development while ensuring a positive work-life balance.

Benefits

Flexible Scheduling

Paid Time Off

Hotel Discounts

Free Room Nights

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Quarterly Bonuses

Qualifications

• Strong customer service skills with the ability to motivate and lead a team.
• Clear communication in English and thorough knowledge of hotel policies.

Responsibilities

• Assist management in supervising front desk operations and guest services.
• Ensure exceptional guest experiences with prompt and courteous service.

Skills

Customer Service

Communication Skills

Leadership

Team Motivation

Attention to Detail

Education

High School Diploma

Hospitality Management Degree

Job description

Starting Pay and Benefits

Starting Pay: $24.50 per Hour. Quarterly Bonuses up to $800! Afternoon Shifts mostly 3pm - 11:30 pm.

Property Location:

9990 International Dr. - Orlando, Florida 32819

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

What You Can Expect From Us

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonuses up to $3,200/year based on hotel results
• Work-life balance – Flexible scheduling, paid time off, hotel discounts, and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more — over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability, and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Forbes' Best Midsize Employers (2024)

Basic Function & Job Duties

Under general supervision, assists management with supervising the front desk/guest service positions of the hotel.

Ensures Drury Hotels’ policies and procedures are consistently communicated and followed. Maintains high standards of integrity, provides motivation, and demonstrates positive leadership to inspire team members to exceed expectations through superior customer service. Assists with training guest service team members.

Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests, and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment for our diverse team and guests.

Knowledge, Skills, and Abilities

Must be able to give and receive written and oral directions. Clear communication in English is required. Thorough knowledge of Drury Hotels’ policies and procedures is necessary. Ability to train, motivate, and inspire team members to perform at and above expectations. Knowledge of marketing and sales programs. Ability to perform duties of guest service agent, night audit, or other positions as needed. Ability to handle money, make change, and operate office equipment. Monitors hotel facilities and team member work habits to ensure safety and security. Attention to detail is essential. Some travel may be required.

Rise. Shine. Work Happy. Hiring Immediately!