Customer Service Supervisor

Ollie's Bargain Outlet, Inc.; Lancaster (Lancaster County); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading retail company as a Customer Service Supervisor, where you will enhance customer experience and lead a passionate sales team. Enjoy benefits like medical coverage, 401K matching, and a 20% employee discount. Be part of a successful 40-year journey in retail.

Benefits

Medical, Dental, Vision, and RX coverage after 90 days

401K plan with a generous company match

20% employee discount on all purchases

Career growth and talent development

Various voluntary benefits

Qualifications

• 1-2 years of retail experience in a mid-size to large retail service-oriented business preferred.
• Ability to work evenings, weekends, and holidays.

Responsibilities

• Greet and acknowledge every customer using Ollie's approach.
• Resolve customer service issues and assist with transactions.
• Ensure product merchandising meets visual standards.

Skills

Interpersonal Skills

Positive Attitude

Job description

Join our team as a Customer Service Supervisor at Ollie's Bargain Outlet, Inc.

Our core values include:

• Be a Team Player - Support and collaborate with colleagues.
• Be Caring - Treat others with courtesy, dignity, and respect.
• Be Value Obsessed - Live by the "good stuff cheap" mindset.
• Be Committed - Operate with grit, passion, tenacity, and action.
• Be Growing - Strive to improve every day.
• Be Real - Be honest, transparent, genuine, trustworthy, and sincere.

Benefits include:

• Medical, Dental, Vision, and RX coverage after 90 days.
• 401K plan with a generous company match and immediate vesting.
• Career growth and talent development for top performers.
• 20% employee discount on all Ollie's purchases.
• Various voluntary benefits.

The Customer Service Supervisor ensures efficient front-end operations, leads a passionate sales team, and enhances customer experience. Join our 40-year retail success story and enjoy a 20% discount on all purchases.

Primary Responsibilities:

1. Greet and acknowledge every customer using Ollie's "Yes I Care, Yes I Can" approach to foster loyalty.
2. Resolve customer service issues, answer questions, assist with transactions, and communicate requests to Team Leaders.
3. Ensure product merchandising at the front end meets visual standards.
4. Maintain the front end, entrance, and exterior of the store.
5. Ensure front end operations, store standards, and company programs meet expectations.
6. Assist in developing, evaluating, and supervising front end Associates.
7. Perform additional duties as assigned.

Qualifications:

• 1-2 years of retail experience in a mid-size to large retail service-oriented business preferred.
• Ability to work evenings, weekends, and holidays.
• Positive attitude and good interpersonal skills.

Physical Requirements:

• Lift and carry up to 50 pounds.
• Push and pull up to 35 pounds.
• Stand for extended periods and work safely.

Ollie’s is an equal opportunity employer. We consider all applicants regardless of race, color, religion, sex, national origin, age, veteran’s status, disability, or other protected status.