Guest Service Supervisor

Four Seasons Hotels Ltd; Denver (CO); On-site; Full time

Job summary

A leading company in the hospitality industry is seeking a Guest Services Supervisor at their Denver location. This full-time role emphasizes exceptional customer service, team supervision, and an opportunity to grow within a prestigious global brand. Join a supportive culture dedicated to employee success and guest satisfaction.

Benefits

$20.81 per hour plus tips

Medical, dental, and vision insurance

401k participation with company matching

Complimentary stays at Four Seasons worldwide

Free shift meal prepared by the culinary team

Qualifications

• Must maintain a valid California driver’s license, free from traffic or substance-related violations.
• Ability to supervise staff and ensure compliance with hotel policies.

Responsibilities

• Greet guests in a friendly manner and welcome them to the hotel.
• Supervise the driveway staff including Bell, Door, and Valet teams.
• Direct guests and manage driveway traffic smoothly.

Skills

Customer Service

Communication

Team Leadership

Job description

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An urban retreat in the heart of the Mile High city. Plan a getaway at our elevated mountain metropolis. Explore a variety of sporting events and concerts across the Mile High City, feel the warmth of family-friendly performing arts classics or hit the slopes just a short drive away from Four Seasons Hotel Denver. Stay in for the quiet nights with 24-hour room service, savour locally sourced ingredients prepared by classically trained chefs, slip into bliss with handcrafted cocktails at EDGE Restaurant & Bar or unwind at our spa with a selection of rejuvenating treatments.

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An urban retreat in the heart of the Mile High city. Plan a getaway at our elevated mountain metropolis. Explore a variety of sporting events and concerts across the Mile High City, feel the warmth of family-friendly performing arts classics or hit the slopes just a short drive away from Four Seasons Hotel Denver. Stay in for the quiet nights with 24-hour room service, savour locally sourced ingredients prepared by classically trained chefs, slip into bliss with handcrafted cocktails at EDGE Restaurant & Bar or unwind at our spa with a selection of rejuvenating treatments.

Guest Services Supervisor

Full Time

Four Seasons Hotel Denver

Four Seasons Hotels & Resorts, Employer of Choice

“The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts

Four Seasons Hotels & Resorts is FORTUNE Magazine’s “100 Best Companies to Work For,” a recognition earned since the survey’s inception in 1998.

Four Seasons Hotel Denver

Located in the heart of Denver’s theatre district, the Hotel offers 239 ultra-spacious guest rooms and suites; 100 private residences; a top rated, progressive steakhouse, EDGE; a luxury spa and salon; and a rooftop oasis with pool.

Four Seasons Hotel Denver is honored to be recognized AAA Five Diamond since 2015.

Career Opportunity

The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to provide exceptional service. Be part of a cohesive team with opportunities to build a successful career with global potential.

Guest Services Supervisor, Full-Time

• Greet guests in a friendly and courteous manner, welcoming them to the hotel.
• Open vehicles and hotel doors; assist guests entering and exiting vehicles.
• Ensure Door, Bell, and Valet load/unload and tag luggage, issuing claim tickets per department procedures.
• Direct guests to hotel areas and local city destinations.
• Manage smooth flow of driveway traffic, issue valet tickets, explain services, and coordinate valet parking staff.
• Supervise driveway staff including Bell, Door, and Valet teams.
• Train, coach, and provide feedback.
• Follow and ensure compliance with all cash handling, cashier, and billing procedures.
• Provide accurate directions and general hotel information to guests.
• Guide guests and delivery personnel to proper drop-off locations.
• Clear driveway of hold vehicles prior to major events or as directed by management.
• Ensure all staff follow proper payroll and break / lunch procedures.
• Enforce adherence to departmental and hotel policies.
• Assist, greet, and escort VIP and Special Attention guests.
• Maintain a valid California driver’s license, free from traffic or substance-related violations.
• Communicate and collaborate with Hotel Assistant Managers.
• Conduct standard tests with Guest Services staff to ensure knowledge and performance.
• Complete tasks assigned by management.
• Monitor daily arrivals and overnight valet vehicles; update valet parking lists.
• Deliver / Delegate guest requested newspapers to rooms.
• Walk / Delegate guest floors for shoeshine pick-up after 3:00 AM.
• Restock / Delegate housekeeping items at front desk and Bell Closet.
• Dispose of front desk and Bell Closet trash, cardboard, and water jugs at the loading dock.
• Maintain Inventory and Restock tickets, luggage tags, and bottled water.
• Maintain / Delegate the house car clean and fueled, as needed.
• Attend resume meetings to plan for front drive requests.
• Communicate with residents about garage and parking matters.
• Work with Engineering on front drive-related issues.
• Review and act on LQA/Medallia guest satisfaction scores for improvement.
• Learn and execute glitch reporting and recovery, as needed.
• Cover shifts and callouts as needed.
• Ensure Lucid vehicles are clean, fully charged, and showroom ready at all times.
• Delegate front drive cleaning every two hours or during peak times to maintain presentation standards.
• Create and submit weekly schedule for approval by Thursday morning.
• Obtain attestation signed form as needed for accurate payroll.

Comprehensive Benefits

• $20.81 per hour plus tips
• Medical, dental, and vision insurance
• Vacation, holiday, and sick pay
• 401k participation with company matching program
• Complimentary stays at Four Seasons worldwide, subject to availability
• Discounted RTD Flex Pass
• Free shift meal prepared by the culinary team
• Complimentary dry cleaning of employee uniforms

Anticipated Hire Date of July 7th, 2025

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Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.