Guest Service Supervisor

Drury Hotels Company, LLC; Charlotte (NC); On-site; USD 38,000 - 50,000; Full time

Job summary

Drury Hotels is seeking a Supervisor for evening shift operations in Charlotte, NC. The role involves managing staff, ensuring guest satisfaction, and training team members. We offer competitive compensation including bonuses, flexible scheduling, and opportunities for career growth. Join a team that values excellence in hospitality!

Benefits

Quarterly bonuses up to $3200/year

Flexible scheduling

Paid time off

Hotel discounts and free room nights

Medical, dental, vision, and life insurance

Company-matched 401(k)

Qualifications

• Ability to communicate clearly in English.
• Thorough knowledge of Drury Hotels’ policies and procedures.
• Must be able to train and motivate team members.

Responsibilities

• Oversee evening shift operations and manage staff.
• Ensure compliance with hotel policies and procedures.
• Train guest service team members and respond to inquiries.

Skills

Communication

Leadership

Customer Service

Attention to Detail

Job description

locations 415 West W.T. Harris Blvd., Charlotte, NC 28262

time type Full time

posted on Posted 2 Days Ago

job requisition id R31795

Supervisor to oversee evening shift operations, managing staff, ensuring efficiency and maintaining a safe and productive work environment.

Property Location:

415 West W.T. Harris Blvd. - Charlotte, North Carolina 28262

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives -Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
• Work-life-balance– Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth -Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being -Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement -Company-matched 401(k)
• Award-winning- Ranked among Forbes' Best Midsize Employers (2024)

BASIC FUNCTION & JOB DUTIES:

Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel.

Ensures Drury Hotels’ policies and procedures are consistently communicated and followed at all times. Always maintains a high standard of integrity, provides motivation and demonstrates positive leadership characteristics which inspire team members to exceed expectations through superior customer service standards. Assists with training guest service team members.

Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.

GENERAL KNOWLEDGE, SKILL AND ABILITY:

Requires ability to give and take written and oral direction. Requires the ability to communicate clearly in English to relate to guests and team members. Requires thorough knowledge of Drury Hotels’ policies and procedures. Requires ability to train, motivate and inspire team members to perform at and above Company expectations. Requires thorough knowledge of marketing and sales programs. Performs duties of guest service agent, night audit or other positions as needed. Requires ability to handle money, make change and utilize office machines in normal day-to-day activities. Monitors hotel facilities and team member work habits to ensure a safe / secure environment for team members and guests; observes and corrects unsafe conditions. Requires ability to give attention to detail. May require some travel.

Rise. Shine. Work Happy.

Hiring Immediately!

You Belong

At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine.

About Us

At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way. Our 6,100+ team members work together—across 150 hotels in 27 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOE