Guest Service Supervisor

Bentley Legacy; Dallas (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Bentley Legacy is seeking a Front Desk Supervisor to lead our Front Desk Agents in delivering welcoming guest service and efficient check-in/check-out experiences. You will model professionalism, oversee performance, and ensure smooth operations across guest interactions.

Responsibilities include training new hires, maintaining knowledge of hotel services, and resolving guest inquiries while coordinating with the front desk team to manage reservations and communications.

Qualifications

• 2–3 years of progressive experience in a hotel or related field
• High School diploma or equivalent is required
• College coursework in related field is helpful
• Previous supervisory responsibility is preferred
• Must be fluent in English, both written and verbal
• Operational knowledge of Microsoft Office suite
• Able to stand for long periods of time
• Able to work with little or no supervision
• Ability to multi-task, be detail-oriented and solve problems
• Willing to work evenings, nights, weekends and holidays

Responsibilities

• Greet and register guests at check-in and check-out in a friendly, efficient manner
• Provide outstanding guest service during stay and handle guest inquiries
• Obtain needed information when taking room reservations
• Answer questions about hotel facilities, hours of operation, rates, packages and promotions
• Maintain knowledge of property amenities, events and local attractions
• Operate Front Desk computer system and manage packages, mail and messages
• Assist in training of new hires and current associates
• Perform other duties as required by management
• Be prepared to respond to emergencies and maintain productivity towards budgeted standards

Skills

Guest service

Communication skills

Supervisory experience

Multitasking

Stamina

Stress management

Education

High School diploma or equivalent

College coursework in related field helpful

Tools

Microsoft Office

Job description

Description

Our Front Desk Agents are the first face our guests see, and we want it to be a welcoming and friendly one. They are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. The Front Desk Supervisor needs set an example for the agents as well as oversee their job performance.

Responsibilities

• Approach all encounters with guests and associates with a smile.
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
• Obtain all necessary information when taking room reservations.
• Answer guest inquires about hotel service facilities and hours of operation.
• Be aware of all rates, packages, and special promotions.
• Maintain an up-to-date working knowledge of all property amenities, as well as any special events, local area attractions, and things to do near the hotel.
• Operate Front Desk computer system.
• Receive, log and distribute packages, mail, and messages as needed to guests and meeting rooms.
• As needed deliver guest items such as luggage, newspapers, amenities or other items requested by guests or team members
• Have knowledge of and assist in emergency procedures as required.
• Help maintain productivity levels at or above budgeted standards.
• Assist in training of new hires and current associates on a regular basis.
• Perform any other duty as required by management.

Requirements

QUALIFICATIONS

:

• At least 2 to 3 years of progressive experience in a hotel or a related field required.
• High School diploma or equivalent required.
• College course work in related field helpful.
• Previous supervisory responsibility preferred.
• Must be fluent in English, both written and verbal
• An operational knowledge of Microsoft Office suite
• Willing and able to stand for long periods of time
• Able to work with little or no supervision
• Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve.
• Must work well in stressful high pressure situations.
• Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends, and holidays