Guest Service Supervisor

Drury Hotels; Columbus (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking dedicated individuals to join their team. In this role, you will assist in supervising front desk operations, ensuring guests receive exceptional service and support. You will be part of a dynamic team that values your contributions and offers numerous growth opportunities. With a focus on work-life balance and a commitment to employee well-being, this company provides a supportive environment where you can thrive. Enjoy flexible scheduling, competitive pay, and a chance to grow your career in a rewarding field. Join a company that truly values its team members and offers a place where you can belong.

Benefits

Quarterly bonuses

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

Health benefits

401(k) matching

Career growth opportunities

Team Member Assistance Program

Qualifications

• Ability to communicate clearly in English and provide excellent customer service.
• Experience in training and motivating team members to exceed expectations.

Responsibilities

• Assist management in supervising front desk operations and guest services.
• Ensure exceptional guest experiences through courteous and efficient service.

Skills

Customer Service

Communication Skills

Leadership

Attention to Detail

Team Motivation

Education

High School Diploma

Hospitality Management Degree

Tools

Office Machines

Job description

Pay starting at $19 an hour! Benefits include Medical options + Quarterly bonus + Growth Opportunities!

Property Location:

8805 Orion Place - Columbus, Ohio 43240

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
• Work-life balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more - over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Forbes' Best Midsize Employers (2024)

BASIC FUNCTION & JOB DUTIES:

Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel.

Ensures Drury Hotels’ policies and procedures are consistently communicated and followed at all times. Always maintains a high standard of integrity, provides motivation and demonstrates positive leadership characteristics which inspire team members to exceed expectations through superior customer service standards. Assists with training guest service team members.

Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.

GENERAL KNOWLEDGE, SKILL AND ABILITY:

Requires ability to give and take written and oral direction. Requires the ability to communicate clearly in English to relate to guests and team members. Requires thorough knowledge of Drury Hotels’ policies and procedures. Requires ability to train, motivate and inspire team members to perform at and above Company expectations. Requires thorough knowledge of marketing and sales programs. Performs duties of guest service agent, night audit or other positions as needed. Requires ability to handle money, make change and utilize office machines in normal day-to-day activities. Monitors hotel facilities and team member work habits to ensure a safe / secure environment for team members and guests; observes and corrects unsafe conditions. Requires ability to give attention to detail. May require some travel.

Rise. Shine. Work Happy. Hiring Immediately!