GUEST SERVICE SUPERVISOR

Paycom - ATS; Baltimore (MD); On-site; USD 42,000 - 54,000; Full time

Job summary

Paycom - ATS in Baltimore, MD is seeking a Guest Service Supervisor to support front desk operations and guide the guest services team from arrival to departure.

You will train staff, handle guest inquiries, ensure brand standards, and assist with cashiering and billing. The role requires hospitality experience, strong communication, leadership, and problem-solving abilities.

Qualifications

• Previous front desk, F&B or hospitality experience required.
• Strong customer service and communication skills.
• Ability to lead, coach, and support a team.
• Calm, professional, and dependable.
• Comfortable with computers and hotel systems.

Responsibilities

• Assist in supervising front desk staff and daily operations
• Support check ins, check outs, reservations, and guest inquiries
• Provide coaching and training to team members
• Handle guest concerns and resolve service issues professionally
• Ensure front desk procedures and brand standards are followed
• Maintain accurate records, logs, and shift information
• Communicate important updates to management and other departments
• Assist with cashiering, billing, and basic audit tasks

Skills

Customer service

Communication

Leadership

Problem solving

Multitasking

Hotel systems

Job description

You are friendly, confident, and passionate about delivering excellent service. You know how to lead by example, support the front desk team, and create positive guest experiences. If you enjoy problem solving and guiding a team, keep reading.The RoleAs the Guest Service Supervisor, you support front desk operations, overall room department and help lead the guest services team. You assist with training, service excellence, service recovery, shift coverage, and ensuring that guests receive a smooth and welcoming experience from arrival to departure.What You Will Be Doing• Assist in supervising front desk staff and daily operations• Support check ins, check outs, reservations, and guest inquiries• Provide coaching and training to team members• Handle guest concerns and resolve service issues professionally• Ensure front desk procedures and brand standards are followed• Maintain accurate records, logs, and shift information• Communicate important updates to management and other departments• Assist with cashiering, billing, and basic audit tasksWhy You Will Love It Here• A positive and team-oriented environment• Opportunities for growth in front office and hotel leadership• A role where you help shape the guest experienceReady to Join the TeamIf you are ready to support and lead the guest services team and deliver excellent service, we would love to meet you.Apply now.EOEWhat Makes You You• Previous front desk, F&B or hospitality experience required• Strong customer service and communication skills• Ability to lead, coach, and support a team• Calm, professional, and dependable• Strong problem solving and multitasking abilities• Comfortable with computers and hotel systemsFlexible to work any shifts including holidays and weekend