GUEST SERVICE SUPERVISOR

F&M FT WALTON LEASING LLC; Austin (TX); On-site; USD 50,000 - 65,000; Full time

Job summary

F&M FT WALTON LEASING LLC in Austin, TX seeks a Guest Service Supervisor to support front desk operations and lead the guest services team. You will assist with training, service recovery, shift coverage, and ensuring a smooth arrival to departure experience for guests.

Ideal candidates have prior front desk or hospitality experience, strong customer service and communication skills, and the ability to coach and guide a team.

Qualifications

• Front desk or hospitality experience required.
• Strong customer service and communication skills.
• Ability to lead, coach, and support a team.
• Calm, professional, and dependable.
• Comfortable with computers and hotel systems.

Responsibilities

• Assist in supervising front desk staff and daily operations
• Support check ins, check outs, reservations, and guest inquiries
• Provide coaching and training to team members
• Handle guest concerns and resolve service issues professionally
• Ensure front desk procedures and brand standards are followed
• Maintain accurate records, logs, and shift information
• Communicate important updates to management and other departments
• Assist with cashiering, billing, and basic audit tasks

Skills

Strong customer service

Communication skills

Team leadership

Problem solving

Multitasking

Computer skills

Tools

Hotel systems

Job description

You are friendly, confident, and passionate about delivering excellent service. You know how to lead by example, support the front desk team, and create positive guest experiences. If you enjoy problem solving and guiding a team, keep reading.The RoleAs the Guest Service Supervisor, you support front desk operations and help lead the guest services team. You assist with training, service recovery, shift coverage, and ensuring that guests receive a smooth and welcoming experience from arrival to departure.What You Will Be Doing• Assist in supervising front desk staff and daily operations• Support check ins, check outs, reservations, and guest inquiries• Provide coaching and training to team members• Handle guest concerns and resolve service issues professionally• Ensure front desk procedures and brand standards are followed• Maintain accurate records, logs, and shift information• Communicate important updates to management and other departments• Assist with cashiering, billing, and basic audit tasksWhy You Will Love It Here• A positive and team-oriented environment• Opportunities for growth in front office and hotel leadership• A role where you help shape the guest experienceReady to Join the TeamIf you are ready to support and lead the guest services team and deliver excellent service, we would love to meet you.Apply now.EOEWhat Makes You You• Previous front desk or hospitality experience required• Strong customer service and communication skills• Ability to lead, coach, and support a team• Calm, professional, and dependable• Strong problem solving and multitasking abilities• Comfortable with computers and hotel systemsFlexible to work any shifts including holidays and weekend