GUEST SERVICE SUPERVISOR

Paycom - ATS; San Antonio (TX); On-site; USD 36,000 - 56,000; Full time

Job summary

Paycom - ATS is seeking a Guest Service Supervisor in San Antonio, TX to lead the front desk team and ensure a smooth, welcoming guest experience from arrival to departure. You will assist with trainings, service recovery, shift coverage, and maintaining brand standards and accurate records.

This role requires hospitality background, strong communication, and the ability to coach a team while problem solving.

Qualifications

• Experience at a front desk or in hospitality is required.
• Strong customer service and communication skills are essential.
• Ability to lead, coach, and support a team.
• Calm, professional, and dependable demeanor while multitasking.

Responsibilities

• Assist in supervising front desk staff and daily operations.
• Support check-ins, check-outs, reservations, and guest inquiries.
• Provide coaching and training to team members.
• Handle guest concerns and resolve service issues professionally.

Skills

Front desk experience

Customer service

Leadership

Problem solving

Communication

Hotel systems familiarity

Tools

Hotel software

Job description

You are friendly, confident, and passionate about delivering excellent service. You know how to lead by example, support the front desk team, and create positive guest experiences. If you enjoy problem solving and guiding a team, keep reading.The RoleAs the Guest Service Supervisor, you support front desk operations and help lead the guest services team. You assist with training, service recovery, shift coverage, and ensuring that guests receive a smooth and welcoming experience from arrival to departure.What You Will Be Doing• Assist in supervising front desk staff and daily operations• Support check ins, check outs, reservations, and guest inquiries• Provide coaching and training to team members• Handle guest concerns and resolve service issues professionally• Ensure front desk procedures and brand standards are followed• Maintain accurate records, logs, and shift information• Communicate important updates to management and other departments• Assist with cashiering, billing, and basic audit tasksWhy You Will Love It Here• A positive and team-oriented environment• Opportunities for growth in front office and hotel leadership• A role where you help shape the guest experienceReady to Join the TeamIf you are ready to support and lead the guest services team and deliver excellent service, we would love to meet you.Apply now.EOEWhat Makes You You• Previous front desk or hospitality experience required• Strong customer service and communication skills• Ability to lead, coach, and support a team• Calm, professional, and dependable• Strong problem solving and multitasking abilities• Comfortable with computers and hotel systemsFlexible to work any shifts including holidays and weekend