Lead Room Attendant

Hilton Garden Inn / Homewood Suites Downtown Toledo; Toledo (OH); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Insurance from Day 1

Paid time off from Day 1

Holiday pay from Day 1

Hotel discounts

Professional development

Job summary

First Hospitality in Toledo is seeking a Room Attendant to clean and style guest rooms and public areas to brand standards, ensuring a welcoming experience for guests throughout their stay.

The role emphasizes attention to detail, proactive maintenance checks, and strong guest service, with opportunities for growth within the hotel portfolio.

Qualifications

• 8+ hours per day; stand and walk frequently.
• Lift, lower, and maneuver up to 30 pounds.
• Reach, bend, stoop, and pivot frequently.
• Effective verbal and written communication.

Responsibilities

• Clean and style hotel rooms and public areas efficiently, to brand expectations, and with great attention to detail.
• Refresh and replenish guest rooms with amenities, supplies, linen, and applicable collateral to ensure all items are available for guest use according to brand standard.
• Take proactive approach to prevent guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary.
• Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.
• Take ownership to resolve guest challenges, working collaboratively with the hotel’s Guest Services team and hotel leadership.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• Take on additional tasks as necessary or assigned by hotel leadership.

Skills

Verbal and written communication

Language proficiency (English)

Job description

Compensation: Starting at $16.00 per hour

What's in it for you...

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

About this job...

Room Attendants make a long-lasting impression and greatly influence the total guest experience. Cleaning each hotel guest room and public area to brand standard ensures a welcome and relaxing environment for our guests while they’re away from home. Room Attendants create beautiful spaces and have great attention to detail, making sure each element of the room is prepared for guest arrival or return. The primary responsibility of a Room Attendant is to deliver and exceed guest expectations, clean and style hotel rooms and public areas to brand standards, promptly address guest requests, and work collaboratively to resolve guest challenges.

What you'll be doing...

• Clean and style hotel rooms and public areas efficiently, to brand expectations, and with great attention to detail.
• Refresh and replenish guest rooms with amenities, supplies, linen, and applicable collateral to ensure all items are available for guest use according to brand standard.
• Take proactive approach to prevent guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary.
• Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.
• Take ownership to resolve guest challenges, working collaboratively with the hotel’s Guest Services team and hotel leadership.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• Take on additional tasks as necessary or assigned by hotel leadership.

Requirements...

• Effective verbal and written communication skills
• Must be able to speak, read, and write in primary language(s) used in the workplace
• 8+ hours per day; stand and walk frequently throughout the workday
• Lift, lower, and maneuver up to 30 pounds occasionally
• Reach, bend, stoop, and pivot frequently throughout the workday

About First Hospitality...

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

Hilton Garden Inn/ Homewood Suites Downtown Toledo

Hotel with 310 Rooms

Central to Toledo’s top attractions

Located next to Glass City Convention Center, our hotel is a five-minute walk to Huntington Center and Fifth Third Field. Promenade Park, Imagination Station science museum, and dozens of restaurants and bars are also within walking distance. We offer over 8,000 sq. ft. of event space as well as a fitness center and on-site dining.

Homewood Suites by Hilton

Blocks from the best of Toledo

We are in the heart of downtown Toledo, next to the SeaGate Convention Center. We also offer 8,000 sq. ft. of on-site event space. Fifth Third Field, Huntington Center, and Promenade Park are all within a five-minute walk. You’ll also find dozens of bars and restaurants and Imagination Station science museum within walking distance.

Hilton Garden Inn/ Homewood Suites Downtown Toledo