Guest Service Specialist — Front Desk (Part-Time, Weekends)

Hollander Hospitality, Inc.; Puyallup (WA); On-site; USD 26,000 - 29,000; Part time

Benefits offered by this job

Paid Time Off

Holiday Pay

Paycheck Advancement Program

Hotel Travel Discounts

Supplemental Insurance

Employee Assistance Program

Job summary

Hollander Hospitality, Inc. is seeking a part-time Guest Service Representative at the Holiday Inn Express & Suites Puyallup to deliver outstanding guest service at the front desk.

The role requires handling inquiries, providing accurate information, and maintaining a courteous and professional demeanor with guests during check-in and check-out. The position emphasizes weekend availability, varying shifts including overnight, and opportunities for bonuses and benefits.

Qualifications

• Knowledge of principals of providing customer service including customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction.
• Standard cash handling procedures.
• Front office operations and emergency procedures.
• Property Management System and downtime procedures.

Responsibilities

• The Guest Service Representative provides outstanding guest service to arriving, departing, and in-house guests by delivering accurate and timely information and services and maintaining a professional, friendly and helpful demeanor at all times.

Skills

Customer service

Cash handling

Front desk operations

PMS knowledge

Education

High school diploma or equivalent

Job description

Hollander Hospitality, Inc. is seeking a part-time Guest Service Representative at the Holiday Inn Express & Suites Puyallup to deliver outstanding guest service at the front desk.

The role requires handling inquiries, providing accurate information, and maintaining a courteous and professional demeanor with guests during check-in and check-out. The position emphasizes weekend availability, varying shifts including overnight, and opportunities for bonuses and benefits.