Guest Service Representative

Hollander Hospitality, Inc.; Puyallup (WA); Presencial; USD 26 000 - 29 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Paid Time Off

Holiday Pay

Paycheck Advancement Program

Hotel Travel Discounts

Supplemental Insurance

Employee Assistance Program

Resumo da oferta

Hollander Hospitality, Inc. is seeking a part-time Guest Service Representative at the Holiday Inn Express & Suites Puyallup to deliver outstanding guest service at the front desk.

The role requires handling inquiries, providing accurate information, and maintaining a courteous and professional demeanor with guests during check-in and check-out. The position emphasizes weekend availability, varying shifts including overnight, and opportunities for bonuses and benefits.

Qualificações

• Knowledge of principals of providing customer service including customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction.
• Standard cash handling procedures.
• Front office operations and emergency procedures.
• Property Management System and downtime procedures.

Responsabilidades

• The Guest Service Representative provides outstanding guest service to arriving, departing, and in-house guests by delivering accurate and timely information and services and maintaining a professional, friendly and helpful demeanor at all times.

Conhecimentos

Customer service

Cash handling

Front desk operations

PMS knowledge

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

812 S. Hill Park Drive
Puyallup, WA 98373

[phone]

Online at hiexpress.com/puyallup

Explore career possibilities at Holiday Inn Express & Suites Puyallup

Position:Guest Service Representative

Location: Puyallup, WA

Job Id:175

# of Openings:0

Holiday Inn Express Hotel & Suites Puyallup
812 South Hill Park Drive
Puyallup, WA 98373
GUEST SERVICE REPRESENTATIVE
The Holiday Inn Express Hotel & Suites Puyallup is seeking a Guest Service Representative to join our team. The Guest Service Representative provides outstanding guest service to arriving, departing, and in-house guests by delivering accurate and timely information and services and maintaining a professional, friendly and helpful demeanor at all times.
ABOUT US
At Hollander Hospitality, we align our people with their passion, providing award-winning service and memorable experiences. From the ground up, we build & renovate, own & operate, while recognizing that our team is our foundation and greatest asset. We are exceptional partners to one another, our guests, and our communities.
We look for people who excel in their role and are committed to delivering excellent experiences for guests. Proven through multiple awards from our partnering brands for outstanding guest service and meetings excellence, we deliver the best to our guests by creating a sense of belonging, empowerment and support to our team members, coupled with their dedication, innovative spirit, and raw talent.
STATUS:

• Part-time

SCHEDULE:

• Variable schedule; Must be available for weekends, holidays and overnight shifts

RATE OF PAY:

• $19.20 to $20.95 per hour/DOE

SUPPLEMENTAL PAY:

• Individual Incentives and Bonus Programs

BENEFITS AND PERKS:

• Paid Time Off
• Holiday Pay
• Paycheck Advancement Program
• Hotel Travel Discounts
• Supplemental Insurance
• Employee Assistance Program

For eligible employees:

• Insurance - Medical, Dental, Vision, Life and AD&D
• 401(k) Plan with Employer Match

QUALIFICATIONS:Knowledge of:

• Principals of providing customer service including customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction.
• Standard cash handling procedures.
• Front office operations and emergency procedures.
• Property Management System and downtime procedures.

Skills and Ability to:

• Actively listen and give full attention to guests, asking questions when necessary to find out how to best meet their needs.
• Communicate effectively in the English language in writing using correct spelling, grammar and rules of composition and verbally by speaking clearly and concisely.
• Add, subtract, multiply and divide quickly and accurately.
• Manage one’s time in order to meet productivity standards.
• Effectively use standard office equipment such as computers and related software, printers, photocopier, fax and multiple line telephone system.
• Adapt to constantly changing situations and personalities ensuring quality service to all guests by maintaining a friendly, professional and courteous demeanor at all times.
• Acknowledge, understand and abide by company programs, policies, procedures and brand standards.
• Present a professional appearance; wear appropriate uniform and slip resistant footwear according to the standards of the position and company policy.

Education and Experience:

• High school diploma or equivalent.
• At least one year experience providing customer service directly to the public.

PHYSICAL REQUIREMENTS:
Medium Work:Exerting up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.
Position requires ability to stand behind front desk for up to 8 hours to assist guests, visual acuity to analyze written information and view computer terminal and ability to express and exchange information by means of the spoken word.
Must be able to stand, pull, grasp, see, crouch, lift, hear, reach, push, perform repetitive motions, and talk as required by the job.
Drug Free Workplace, Equal Opportunity, E-Verify Employer

Hollander Hospitality, based in Bellingham, WA for almost 40 years, develops and manages a unique mix of hotels and leased office space with over 400 employees in Washington and Oregon. We are committed to providing the highest quality services by exceeding guest expectations and industry standards, maintaining a professional staff of dedicated, knowledgeable and innovative people and remaining financially successful through earning a fair profit.

Drug Free Workplace, Equal Opportunity Employer.