Guest Service Specialist — Bonus, PTO & 401k Match

LBA Hospitality; North Carolina; Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Quarterly bonus

PTO & holidays

401k with employer match

DailyPay

Hotel discounts

Descripción de la vacante

LBA Hospitality is hiring a Guest Service Representative for the upcoming Homewood Suites Winston Salem. The hotel opens in December with onboarding starting in mid-November. Benefits include quarterly bonuses, PTO/holidays, 401k match, DailyPay, and employee discounts.

As a Guest Service Representative, you will manage front-desk tasks, assist guests with reservations and payments, and use effective selling strategies to support hotel revenue. You may serve as Manager on Duty when assigned.

Formación

• Previous customer service, sales, reservations, or guest-relations experience preferred.
• High school diploma or equivalent preferred.
• Strong communication, problem-solving, conflict-resolution, and computer skills.
• Dependable, trustworthy, detail-oriented, and able to manage multiple priorities professionally.

Responsabilidades

• Welcome, register, and check out guests while protecting confidential information and accommodating requests when possible.
• Manage reservations, room assignments, cancellations, special requests, and guest loyalty-program participation.
• Answer telephone calls and provide accurate information about hotel services, rates, amenities, and the surrounding area.
• Operate the property-management system to post charges, prepare bills, collect payments, and balance transactions.
• Verify payment methods and complete cash, check, credit-card, and departmental reconciliation at the end of each shift.
• Promote hotel services, amenities, future reservations, and available room options.
• Identify potential sales opportunities and share leads with the appropriate team member.
• Resolve guest concerns professionally and document service-recovery efforts.
• Communicate special requests, late checkouts, maintenance needs, and other important information across departments and shifts.
• Maintain a clean, organized lobby, market, dining, and front-desk area.
• Follow all guest-privacy, safety, security, cash-handling, and emergency procedures.
• Assist housekeeping, laundry, food and beverage, or other departments when operational needs require.

Conocimientos

Customer service

Sales

Reservations

Guest-relations

Communication

Problem-solving

Conflict-resolution

Computer skills

Educación

High school diploma or equivalent

Herramientas

Property management system (PMS)

Descripción del empleo

LBA Hospitality is hiring a Guest Service Representative for the upcoming Homewood Suites Winston Salem. The hotel opens in December with onboarding starting in mid-November. Benefits include quarterly bonuses, PTO/holidays, 401k match, DailyPay, and employee discounts.

As a Guest Service Representative, you will manage front-desk tasks, assist guests with reservations and payments, and use effective selling strategies to support hotel revenue. You may serve as Manager on Duty when assigned.