Guest Service & Sales Associate — Base + Commission

European Wax Center; Horsham (PA); On-site; USD 18,000 - 36,000; Full time

Job summary

European Wax Center in Horsham, PA is seeking a Guest Service/Sales Associate to create a warm, welcoming atmosphere while driving sales. You greet guests, understand skincare goals, educate on wax pass options, current promotions, and prebooking, and assist with the retail line.

The role requires at least one year in retail or service, excellent interpersonal skills, ability to work on POS systems, adapt to varied guests, and maintain a clean, organized front desk.

Qualifications

• One year of related service or retail experience.
• Strongly prefer previous sales experience.
• Exceptional interpersonal and communication skills.
• Proficiency in point-of-sale systems and computer technology.
• Ability to adapt to varying guest personalities and remain calm under pressure.

Responsibilities

• Greet guests with a friendly and inviting demeanor, setting the tone for a positive experience.
• Engage guests to understand needs, preferences, and skincare goals.
• Proactively educate guests on wax pass options, promotions, and prebooking, including retail products.
• Address guest inquiries, book reservations, and resolve concerns promptly and professionally.
• Maintain an organized front desk and lobby area, upholding brand standards of cleanliness and hygiene.
• Collaborate with team and share product knowledge; participate in ongoing training.

Skills

Interpersonal skills

Communication skills

Sales experience

Customer service

Education

High School

Tools

POS systems

Computer literacy

Job description

European Wax Center in Horsham, PA is seeking a Guest Service/Sales Associate to create a warm, welcoming atmosphere while driving sales. You greet guests, understand skincare goals, educate on wax pass options, current promotions, and prebooking, and assist with the retail line.

The role requires at least one year in retail or service, excellent interpersonal skills, ability to work on POS systems, adapt to varied guests, and maintain a clean, organized front desk.