GUEST SERVICE ASSOCIATE 3753

European Wax Center; Horsham (PA); On-site; USD 18,000 - 36,000; Full time

Job summary

European Wax Center in Horsham, PA is seeking a Guest Service/Sales Associate to create a warm, welcoming atmosphere while driving sales. You greet guests, understand skincare goals, educate on wax pass options, current promotions, and prebooking, and assist with the retail line.

The role requires at least one year in retail or service, excellent interpersonal skills, ability to work on POS systems, adapt to varied guests, and maintain a clean, organized front desk.

Qualifications

• One year of related service or retail experience.
• Strongly prefer previous sales experience.
• Exceptional interpersonal and communication skills.
• Proficiency in point-of-sale systems and computer technology.
• Ability to adapt to varying guest personalities and remain calm under pressure.

Responsibilities

• Greet guests with a friendly and inviting demeanor, setting the tone for a positive experience.
• Engage guests to understand needs, preferences, and skincare goals.
• Proactively educate guests on wax pass options, promotions, and prebooking, including retail products.
• Address guest inquiries, book reservations, and resolve concerns promptly and professionally.
• Maintain an organized front desk and lobby area, upholding brand standards of cleanliness and hygiene.
• Collaborate with team and share product knowledge; participate in ongoing training.

Skills

Interpersonal skills

Communication skills

Sales experience

Customer service

Education

High School

Tools

POS systems

Computer literacy

Job description

Job Details

Job Location: Horsham, PA 19044

Position Type: Part Time/Full Time

Education Level: High School

Salary Range: $13.00 - $26.00 Base + Commission/month

Travel Percentage: None

Job Shift: Any – Monday through Sunday

Job Category: Sales

Position Summary

Salary Range includes Base Hourly Rate plus Package Sales Commission. As a Guest Service/Sales Associate at European Wax Center, you play a pivotal role in creating a warm and welcoming atmosphere for our guests. Your upbeat and friendly demeanor, coupled with your sales acumen, ensures that every guest interaction is positive and memorable.

Artemis Wax Core Values

• We are Team Players
• We Play to Win
• We Bring the Energy
• We are Committed

Responsibilities

• Greet guests with a friendly and inviting demeanor, setting the tone for a positive experience.
• Engage guests in meaningful conversations to understand their specific needs, preferences, and skincare goals.
• Proactively educate guests on all of our wax pass options, current promotions, the benefits of waxing regularly and prebooking. Being knowledgeable on all aspects of EWC including our retail line.
• Uphold Artemis Wax standards and protocols at all times. Address guest inquiries, book reservations, and resolve concerns in a prompt and professional manner, ensuring guest satisfaction.
• Maintain an organized and inviting front desk & lobby area, upholding the brand standards of cleanliness and hygiene.
• Foster a positive and collaborative team environment by assisting colleagues and sharing product knowledge.
• Participate in ongoing training and development to stay on top of brand knowledge and sales techniques.

Work Environment

• Must be able to work effectively in stressful environments, communicate with others and accept constructive feedback from direct supervisors.
• Must be able to adapt to changes in activity frequently as the business requires.
• Most work performed indoors. Temperature is moderate and controlled.
• Must be able to stand or sit at a desk for up to hours per day. Standing, walking, and sitting are required. Length of time at these tasks varies from day to day.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to lift up to 50 lbs. occasionally.
• Talking and hearing occur continuously in the process of communicating with clients, co-workers, and management.

Qualifications

• One year of related service or retail experience. Strongly prefer previous sales experience.
• Exceptional interpersonal and communication skills, ensuring clear and effective interactions with guests.
• Can demonstrate proficiency in point-of-sale systems and computer technology.
• Ability to adapt to varying guest personalities and remain calm under pressure. Outstanding communication skills.
• Commitment to maintaining a clean and organized work environment.