Guest Service Representative-Westin RDU/Brier Creek

CMC Hotels; Raleigh (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a Guest Service Representative to join their dynamic team. This role offers the chance to grow within a supportive environment that values personal development and recognizes contributions. You will be the face of the hotel, providing exceptional service to guests while ensuring smooth operations during check-in and check-out. If you have a strong work ethic, excellent communication skills, and a passion for customer service, this is the perfect opportunity to advance your career in a thriving organization. Join a team that prioritizes growth and success for all associates.

Benefits

Competitive wages based on experience

Monthly Cash Bonuses

Paid Vacation

Holiday Pay

401k

Qualifications

• Previous hotel experience is highly desired.
• Must possess solid basic accounting and math skills.

Responsibilities

• Provide expedient check-in/check-out service.
• Assist in reaching monthly brand standard goals.

Skills

Customer Service Skills

Communication Skills

Basic Accounting Skills

Self-Motivation

Work Ethic

Tools

Computers

Job description

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Guest Service Representative-Westin RDU/Brier Creek

Are you looking for a Company you can "GROW" with? Look no farther, CMC Hotels can provide this opportunity to you. We believe in Growing People. Our people are the Heart of our organization. The growth and success of our portfolio will be possible by the contribution of our associates who will be recognized, grow and succeed with us.

We offer our associates an array of benefits, based on eligibility, including:

• Competitive wages based on experience
• Monthly Cash Bonuses
• Paid Vacation
• Holiday Pay
• 401k

Job Duties include but are not limited to:

• Interfacing with the previous shift and managers to be updated on hotel activities.
• Provide expedient check-in/check-out service.
• Be knowledgeable of hotel property and in-house events.
• Provide guests with information concerning hotel policies and amenities/services.
• Assistance in reaching monthly brand standard goals in regards to customer service, employee training and brand recognition.

Job Requirements:

• Previous hotel experience is highly desired.
• Be self-motivated and able to work independently.
• Strong work ethic and a desire to succeed.
• Clean background check, and reliable transportation a must.
• Must possess solid basic accounting and math skills, be comfortable with computers and have excellent customer service and communication skills.