Guest Service Representative/Sales Coordinator

Northwest x Southern Hospitality; Ashland (OR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) retirement plan

Travel discounts

Employee recognition programs

Job summary

Plaza Inn and Suites Ashland, proudly managed by Northwest x Southern Hospitality, is hiring a Sales Coordinator/Guest Service Representative (Front Desk Clerk). This role provides administrative support, coordinates group business and client contracts, and assists with client communications to ensure smooth operations and accurate documentation.

The position includes front desk responsibilities to enhance guest satisfaction and revenue, handling reservations, check-in/check-out, phone

Qualifications

• High school diploma or equivalent.
• Previous hotel/restaurant/hospitality experience preferred.
• Strong organizational, communication, and problem-solving skills.

Responsibilities

• Manage sales records, prepare proposals and reports.
• Coordinate group business and client contracts.
• Assist with client communications and front desk duties to support operations.
• Respond to guest reservations requests, answer telephones, and address guest compliments or complaints.

Skills

Strong organizational skills

Excellent communication

Problem-solving

Education

High School Diploma or equivalent

Job description

Start Your Hospitality Career with Us!

Plaza Inn and Suites Ashland, proudly managed by Northwest x Southern Hospitality, is currently hiring a Sales Coordinator/Guest Service Representative (Front Desk Clerk). If you're looking to begin or grow your career in hospitality and enjoy working in a fast-paced, team-driven environment, this is a great opportunity to get started.

Our hotels are located in some of the most beautiful areas of the Pacific Northwest and Alaska, and we are proud to deliver award-winning guest experiences. Our team is passionate, genuine, forward-thinking, and fully engaged in creating meaningful connections. We take pride in what we do and strive to give back more than we take. We're looking for someone ready to step up, contribute, and help make every guest and team member experience a #BIGDEAL.

Summary:

This position provides administrative support to the hotel by managing sales records, preparing proposals and reports, coordinating group business and client contracts, and assisting with client communications. The sales coordinator helps ensure accurate documentation, timely follow-up, and effective coordination between clients and hotel departments to support successful operations. This position will include front desk responsibility to ensure guest satisfaction and revenue optimization through check‐in, check‐out and the coordination of hotel services. Responds to guest reservations requests, answers telephones and responds appropriately to requests, and handles any guest compliments or complaints and takes action deemed necessary.

Qualifications:

Candidates should have a high school diploma or equivalent, with previous hotel, restaurant, or hospitality experience preferred. Strong organizational, communication, and problem-solving skills are important, along with the ability to work well in a team environment. Up to 40 hours per week with varied and flexible shifts/days, likely to include nights, weekends, holidays, and overtime.

Who we are:

Northwest x Southern Hospitality is committed to helping team members grow professionally. We focus not only on your success today but also on preparing you for future opportunities within our organization. Team members benefit from a supportive and collaborative environment that encourages personal and professional development, along with a culture that values work-life balance.

Eligible employees receive a comprehensive benefits package that includes paid holidays after one year of service, paid time off that begins accruing on day one, and sick leave for team members in Alaska, Oregon and Washington. Health and wellness benefits typically begin after 60 days of full-time employment and include medical, dental, vision, and company-paid life insurance, along with access to an employee assistance program and retirement planning options such as a 401(k).

Additional perks include travel discounts, entertainment discounts, monthly recognition programs, referral bonuses, community volunteer opportunities, and social events that help build strong connections within the team. There is also potential for advancement to other NSH properties, including those affiliated with Marriott, Hilton, Hyatt, and IHG brands.

To learn more about our company, please visit www.nwxsouthern.com.

Northwest x Southern Hospitality is an Equal Opportunity Employer and welcomes applicants from all backgrounds. Employment opportunities are provided without regard to race, color, national origin, disability, religion, age, sex, veteran status, or any other classification protected by law.

This position requires a motor vehicle and background check.