Guest Service Representative - Night Auditor

LBA Hospitality; North Carolina; On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Quarterly bonus

PTO and holidays

401k with employer match

DailyPay

Hotel discounts

Competitive wages

Job summary

LBA Hospitality is hiring for the upcoming Homewood Suites Winston Salem. The hotel opens in December with work starting in mid-November as we prepare to open. This on-site role focuses on delivering excellent guest service as Manager on Duty and overseeing front office operations.

Benefits include a quarterly bonus program, PTO/holidays, 401k with employer match, DailyPay option, hotel discounts, and competitive wages. Flexibility with shifts and overnight coverage is required.

Qualifications

• Excellent guest service ability and professional demeanor.
• Ability to respond to guest requests and escalations.
• Strong communication with management and staff.
• Experience operating PMS and handling cash.
• Flexibility with shifts, including overnights.

Responsibilities

• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special requests.
• Promote and sell services/amenities of the hotel.
• Promote repeat business by offering to take future reservations and providing recommendations.
• Be aware of potential sales leads and report to the appropriate person.
• Keep housekeeping and other departments informed of special requests and late check-outs.
• Learn and utilize PMS and ensure all cash, check, and other transactions balance at shift end.
• Assist with maintaining a clean and professional lobby and public areas.

Skills

Guest service

Customer interaction

Communication

PMS proficiency

Cash handling

Tools

PMS

Job description

Description

LBA Hospitality is hiring for the upcoming Homewood Suites Winston Salem! The hotel is set to open in December with work starting in mid-November as we prepare the hotel to open. Benefits available to all associates include: a quarterly bonus program, paid time off (PTO and holidays), 401k with Employer Match, Option to be paid daily with DailyPay, competitive wages, hotel discounts, and so much more!

Provides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Executes selling strategies to enhance the hotel revenue. Responsible for the total front office operations: Acts as Manager on Duty, responds immediately to guest requests, represents the hotel in the late evening and early morning hours, maintains thorough communication with management staff.

SPECIFIC RESPONSIBILITIES

• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
• Promote and sell services/amenities of the hotel.
• Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
• Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.
• Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
• Check all credit cards for validity before the end of the shift.
• Learn and utilize PMS.
• Ensure all cash, check and miscellaneous departments are in balance at shifts end.
• Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.
• Have a thorough working knowledge of emergency procedures.
• Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
• Report any unusual occurrences or request to the manager.
• Maintain stock/cleanliness of the Market area if applicable.
• Maintain certification from a responsible vendor training if alcohol is served.
• Be flexible in regard to work schedule.
• Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards.
• Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage.

Requirements

SUMMARY OF ESSENTIAL JOB FUNCTIONS

• Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
• Must be able to stand for eight hours, bend, stretch, reach.
• Must be able to see and hear.
• Must be able to communicate with other associates and/or guests.

WORKING CONDITIONS/SPECIAL REQUIREMENTS

• This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
• Standing, walking for long periods of time while maintaining a friendly professional image.
• May be required to work any day/shift, including weekends.
• Must be able to work an overnight shift schedule.