Guest Service Representative - Night Auditor

LBA Hospitality; Georgia (VT); On-site; USD 30,000 - 38,000; Full time

Job summary

A leading hospitality company is seeking a Guest Service Representative - Night Auditor to provide exceptional guest service. This role involves managing front office operations, assisting guests, and ensuring a high standard of hospitality. Ideal candidates will have strong communication skills and a focus on guest satisfaction. Opportunities for advancement to managerial roles are available.

Qualifications

• Experience in accounting, sales, telesales, service, or guest relations is helpful.
• Must have English proficiency; knowledge of additional languages is advantageous.

Responsibilities

• Greet and register guests, assign rooms, and accommodate requests.
• Promote hotel services and identify sales opportunities.
• Coordinate with housekeeping and verify credit cards.

Skills

Guest Relations

Communication

Multitasking

English

Education

High School Diploma

Tools

Property Management Systems

Job description

Guest Service Representative - Night Auditor

Join to apply for the Guest Service Representative - Night Auditor role at LBA Hospitality.

This position involves providing excellent guest service in a courteous and professional manner, following LBA standards of hospitality while adhering to guidelines and procedures. Responsibilities include executing selling strategies to enhance hotel revenue, managing total front office operations, acting as Manager on Duty, responding promptly to guest requests, and maintaining communication with management.

Prerequisites

Guest Service Representatives must have access to guestrooms and property. Honesty and trustworthiness are essential, and passing the necessary security clearance is required.

• Experience in accounting, sales, telesales, service, or guest relations is helpful but not mandatory.
• High school diploma or equivalent required; degree is a plus but not necessary.

Essential Job Functions

Must be able to perform activities such as standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.

Specific Requirements

• Push or pull up to 60 pounds and lift/carry 30 pounds.
• Stand for up to eight hours, with ability to bend, stretch, and reach.
• Visual and auditory acuity required.
• English proficiency is mandatory; knowledge of additional languages is advantageous.
• Display professionalism, honesty, and trustworthiness at all times.

Knowledge, Skills, and Abilities

Knowledge in

• Manager on Duty functions, cash handling, security measures, property details, reservations, phone etiquette, daily hotel operations.

Skills

• Proficiency with property management systems to post charges, compute bills, and process payments.

Abilities

• Multitask effectively, maintain guest service focus, communicate clearly, assist with guest issues professionally, work independently, and be productive overnight.

Responsibilities

• Greet and register guests, assign rooms, maintain privacy, and accommodate requests.
• Promote hotel services and amenities, encourage repeat business, and identify sales opportunities.
• Coordinate with housekeeping and other departments, verify credit cards, utilize PMS, balance accounts, and assist in other areas as needed.
• Maintain cleanliness and safety standards, understand emergency procedures, and report hazards or incidents.
• Assist with stock management, maintain certifications, and be flexible with work schedules.

Working Conditions

Stand and walk for extended periods, follow laundry procedures if applicable, and assist with linen handling.

Advancement Opportunities

Potential to advance to a training role, then to Assistant General Manager (AGM) or General Manager (GSM).

Disclaimer

This description outlines the general responsibilities and is not exhaustive. Duties may vary as needed.