Remote Customer Service Representative

Freddie Mac; Warner Robins (GA); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in health insurance services is seeking customer service representatives to work remotely. This role offers a competitive hourly wage, performance incentives, and opportunities for career advancement. Candidates will handle customer inquiries, manage accounts, and provide technical support in a collaborative environment. Paid training will be provided to ensure success in the role.

Benefits

401K match

Paid time off (PTO)

Paid training

Performance incentives

Qualifications

• Must be 18 years or older.
• Moderate to advanced computer skills required.

Responsibilities

• Handle inbound and outbound calls to deliver exceptional customer service.
• Manage customer accounts and provide technical support.
• Perform application data entry and respond to online chat inquiries.

Skills

Customer Service

Technical Support

Computer Skills

Bilingual (Spanish)

Job description

Employer Industry: Health Insurance Services

Why consider this job opportunity:
- Salary up to $16.50 per hour, with performance incentives
- Opportunity for career advancement and growth within the organization
- Work remotely from the comfort of your home
- Paid training provided to ensure your success
- Collaborative and supportive team environment
- 401K match and paid time off (PTO) included in benefits

What to Expect (Job Responsibilities):
- Handle inbound and outbound calls to deliver exceptional customer service
- Manage customer accounts and provide technical support
- Perform application data entry and respond to online chat inquiries
- Interpret and adhere to defined procedures and policies
- Engage in extensive self-study, training, and testing as part of the role

What is Required (Qualifications):
- Must be 18 years of age or older
- Dedicated, private, and secure workspace for remote work
- Personal device with a functioning camera required for training
- Minimum internet speed of 35 mb/s with a hard-wired ethernet connection
- Moderate to advanced computer skills with a high level of professionalism

How to Stand Out (Preferred Qualifications):
- Previous experience in customer support or technical support roles
- Familiarity with Group and/or Individual health insurance, or the Affordable Care Act
- Experience in a call center environment
- Knowledge of CRM systems and practices
- Spanish bilingual skills are a plus

#HealthInsurance #CustomerService #RemoteWork #CareerGrowth #PaidTraining #Incentives

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