Remote Customer Service Representative

Freddie Mac; Rome (GA); Remote; Full time

Job summary

A leading company in Health Insurance Services is seeking dedicated individuals for a fully remote customer service role. You'll engage with customers, providing support and guidance in health insurance enrollment. This position offers competitive pay, career advancement opportunities, and a supportive team environment. Ideal candidates will have strong communication skills and a secure workspace. Join us to make a meaningful impact while enjoying flexibility and comprehensive benefits.

Benefits

401K match

Paid time off (PTO)

Paid training

Performance incentives

Qualifications

• Must be 18 years or older.
• Excellent verbal and written communication skills.

Responsibilities

• Handle inbound and outbound calls, delivering exceptional customer service.
• Manage customer accounts and provide technical support.
• Perform application data entry and respond to online chat inquiries.

Skills

Communication

Technical Support

Customer Service

Job description

Employer Industry: Health Insurance Services

Why consider this job opportunity:
- Salary up to $16.50 per hour, plus performance incentives
- Opportunity for career advancement and growth within the organization
- Fully remote work option, providing flexibility and convenience
- Paid training and supportive team environment
- Comprehensive benefits including 401K match and paid time off (PTO)
- Engage in meaningful work by helping individuals navigate health insurance enrollment

What to Expect (Job Responsibilities):
- Handle inbound and outbound calls, delivering exceptional customer service
- Manage customer accounts and provide technical support as needed
- Perform application data entry and respond to online chat inquiries
- Follow defined procedures and policies while interpreting customer needs
- Prioritize tasks effectively while adapting to changing projects and updates

What is Required (Qualifications):
- Must be 18 years of age or older
- Completion of a background check and drug test within 3 days
- Dedicated, private, and secure workspace with a personal device featuring a functioning camera
- Minimum internet speed of 35 mb/s with a hard-wired ethernet connection
- Excellent verbal and written communication skills with moderate to advanced computer skills

How to Stand Out (Preferred Qualifications):
- Previous experience in a customer support or technical support role
- Familiarity with Group and/or Individual health insurance, or the Affordable Care Act
- Experience in a call center environment
- Understanding of CRM systems and practices
- Spanish bilingual skills are a plus

#HealthInsurance #CustomerService #RemoteWork #CareerGrowth #PerformanceIncentives

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