Customer Service Representative (Remote)

Hubstaff blog; Duluth (GA); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading consulting group is seeking a remote Customer Service Representative to enhance client satisfaction through exceptional support. The role involves handling inquiries, troubleshooting issues, and maintaining customer records. Ideal candidates are detail-oriented, thrive in fast-paced environments, and possess strong communication skills.

Qualifications

• Excellent written and verbal communication skills.
• Previous experience in customer service or sales.
• Ability to build rapport with clients.

Responsibilities

• Handle customer inquiries and complaints.
• Provide information about products and services.
• Troubleshoot and resolve product issues.

Skills

Communication

Customer Service

Multitasking

Job description

Customer Service Representative (Remote) hourly

At The Monreaux Group, our mission is to empower businesses and individuals through tailored consulting solutions and exceptional customer support services. As we expand into the call center space, we remain committed to delivering flexible, scalable, and people-first solutions that drive growth, enhance client satisfaction, and create meaningful opportunities for remote professionals. We bridge strategy and service to help companies thrive—while helping individuals reclaim control of their time, income, and work-life balance. Currently we are sourcing candidates for our remote call center. The ideal candidate will be detail oriented and thrive in a fast paced environment while exhibiting a commitment to delivering accurate and efficient service.

Responsibilities:

• Handle customer inquiries and complaints
• Provideinformation about the products and services
• Troubleshoot and resolveproduct issues and concerns
• Document and updatecustomer records based oninteractions
• Develop and maintain a knowledgebase of the evolving products and services

Qualifications:

• Excellent written and verbal communication skills
• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Program requirements vary by client, and a background check may be required prior to placement.

NOTE: If you are in the states of California, Connecticut, Maryland, Massachusetts, New York, Oregon, Wisconsin, or any of the United States territories (Puerto Rico, US Virgin Islands, American Samoa, Guam, or the Northern Mariana Islands), unfortunately this opportunity is not available in your area. Additionally, we are currently sourcing candidates in the US, UK, Canada, India, and Jamaica. If you currently reside outside of these areas, please feel free to sign up for future opportunities by subscribing to our mailing list at http://themonreauxgroup.tech/ .

Experience levels: Beginner (1 - 3 yrs), Intermediate (3 - 5 yrs)