Bakery Guest Service Associate — Flexible Hours & Perks

Nothing Bundt Cakes; Baton Rouge (LA); Hybrid; USD 26,000 - 38,000; Full time

Benefits offered by this job

Flexible Hours

Cake discount 30%

401k

Medical, Dental and Vision Benefits

Job summary

Nothing Bundt Cakes in Baton Rouge is seeking a Guest Service Representative to create a warm, welcoming experience for guests and help celebrate special occasions with our cakes. The role centers on friendly interactions, product knowledge, and accurate order processing to deliver memorable visits.

You will greet guests, explain NbC cake options, upsell accessories, and operate the POS system. Excellent communication, reliability, and the ability to work Mon-Fri 8:30-3:30 are essential to

Qualifications

• Applicants must be 16 years of age or older.
• No formal education or work experience required; prior guest service experience is a plus.
• Able to stand for extended periods and work in a fast-paced environment.

Responsibilities

• Greet walk-in and phone guests with warmth and assist needs.
• Educate guests on NbC cake options, sizes, flavors, and promotions.
• Suggest additional merchandise (balloons, candles, cards) for celebrations.
• Process orders accurately using the POS system.
• Maintain clean, organized bakery presentation and replenish displays.
• Assist with cake decorations and packaging supplies as needed.
• Adhere to health, safety, and dress code policies.

Skills

Interpersonal skills

Customer service

Multitasking

Attention to detail

Communication

POS system

Tools

POS system

Job description

Benefits:

• Vision insurance
• Dental insurance
• Employee discounts

Join the Circle! The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

COVID Precautions:

• Guest capacity in lobby
• Masks required for all team members
• Daily health screens for all team members
• Documented COVID Response plan

Perks:

• Flexible Hours
• 30% off all cake products
• 401k
• Medical, Dental and Vision Benefits (Full Time Employees)

Accountabilities/Duties:

• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
• Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
• Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
• Assists the Crafter in preparing cake decorations and packaging supplies as needed.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record.
• Ability to work M-F, 8:30-3:30

Core Values and Competencies:

• Servant’s Heart
  • Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
  • Keeps the good of the team or guest ahead of personal interests or gain.
  • Displays humility and empathy in interactions with others.
• Spirit of a Champion
  • Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
  • Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
  • Operates with a strong sense of urgency and adheres to NbC brand standards.
• Genuine Connections
  • Projects warmth, enthusiasm, and optimism that attracts others.
  • Builds positive, productive relationships with all team members.
  • Listens actively and communicates openly, clearly and respectfully.

Knowledge, Skills, and Abilities:

• Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
• Enjoys interacting with diverse people and excels at providing a superior guest experience.
• Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
• Is diligent, organized and self-motivated.
• Has the ability to understand and carry out oral and written instructions and request clarification when needed.
• Is comfortable with new technology and has the ability to operate a point-of-sale system.
• Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
• Has the capacity to stand for extended periods of time and work in a fast-paced environment.

Education, Certifications and Work Experience Requirements:

• Applicants must be 16 years of age or older.
• While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.

Work Availability:

Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.