Guest Service Representative (GSR)

Gulf Coast Hotel Management Inc; Florida; On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

401(k) with Employer Match

Paid time off

Six holidays for Full Time Associates

Time and half on designated holidays

Employee Assistance Program

Job summary

Gulf Coast Hotel Management Inc. is seeking a Guest Service Representative (GSR) for the MainStay Suites Altamonte Springs location in Altamonte Springs, FL.

The role focuses on providing outstanding customer service, checking guests in and out, and handling reservations with a friendly, can-do attitude. The ideal candidate will communicate effectively, maintain a positive demeanor, and uphold honesty and integrity in all interactions with guests.

Qualifications

• Excellent communication skills and a positive attitude.
• Strong dedication to providing the highest level of service.
• Honesty and integrity must be paramount in all actions.

Responsibilities

• Check guests in and out of the hotel.
• Manage reservations and guest requests.
• Resolve guest issues to ensure high satisfaction.

Skills

Customer service

Communication skills

Positive attitude

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Guest Service Representative (GSR)

MS Orlando Room Attendant Full Time or Part Time Clerical MainStay Suites Orlando Altamonte Springs, Altamonte Springs, FL, US

The Guest Service Representative is a team member of the MainStay Suites Altamonte Springs Orlando location. This is a well-established Choice Hotels extended stay brand.

In addition to being part of an established brand, Gulf Coast Hotel Management, Inc. is a dynamic, growing, and evolving employer. Even though our hotels are primarily places to work and earn a living, Gulf Coast offers more than that! We provide a friendly atmosphere where you can work, grow and advance in a supportive environment. We care about our team, and we’re committed to supporting our Associates.

The Guest Service Representative is the face of the hotel. In this role you will be responsible for providing outstanding customer service to all hotel guests, checking guests in and out of the hotel, managing reservations, and resolving any guest issues that arise. The ideal candidate will have excellent communication skills, a positive attitude, and a strong dedication to providing the highest level of service. Honesty and integrity must be paramount in all that you do.

What We Offer

• Health, Vision, and Dental Insurance for Full Time Associates
• 401(k) with Employer Match for all Associates
• Paid time off for ALL Associates per Associate Guide
• Company pays six holidays for Full Time Associates
• Time and half for hours worked on designated holidays for all Associates.
• Employee Assistance Program for Associates and household members