Guest Service Representative

Hireology; Indianapolis (IN); On-site; USD 1,791,000 - 2,204,000; Full time

Benefits offered by this job

Paid Time Off

Paid Vacation (Full-Time)

401k with Employer Contribution (Full-

Medical, Dental, Vision (Full-Time)

Life Insurance (Full-Time)

Long-term/Short-term Disability (Full-

Accident (Full-Time)

Critical Illness (Full-Time)

Hotel Room Discounts

Incentives $

Employee Referral Program $

Merit Increase $

Cross-training Opportunities

Job summary

MHG Hotels LLC in Indianapolis seeks a friendly Guest Service Representative to warmly welcome guests, manage check-ins/outs, and guide them to local attractions.

The role offers flexible shifts (morning/evening/night, weekends) with full-time or part-time options. Benefits include PTO, health/dental/vision, 401k, and opportunities for cross-training and growth.

Qualifications

• The Guest Representative role requires a professional, welcoming demeanor and the ability to engage with guests.
• Candidates should be able to connect with people from diverse backgrounds and keep confidentiality.

Responsibilities

• Organize, confirm, and process guest check-in/check-outs and verify guest identity.
• Respond to and resolve guest requests.
• Secure payments, verify and adjust billing as needed.
• Provide guests with room and hotel information, directions, amenities, and local interests.
• Run daily reports and communicate needs to the next shift.
• Complete cashier and closing reports and count the bank securely.
• Accept wake-up calls and forward to the right department.
• Maintain confidentiality of guests and proprietary information.
• Report maintenance problems, accidents, and safety hazards.
• Keep contingency lists and communicate necessary messages.
• Protect company assets and comply with quality assurance expectations.

Skills

Warm demeanor

Team-first attitude

Attention to detail

Job description

No matter whether a guest arrives weary from their travels or excited for a vacation, as a Guest Service Representative, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence which in turn creates a customer for life.

Benefits Offered:

• Incentives $
• Employee Referral Program $
• Paid Time Off
• Paid Vacation (Full-Time)
• Merit Increase $
• 401k with Employer Contribution (Full-Time)
• Medical, Dental, Vision (Full-Time)
• Life Insurance (Full-Time)
• Long-term/Short-term Disability (Full-Time)
• Accident (Full-Time)
• Critical Illness (Full-Time)
• Cross-training Opportunities
• Hotel Room Discounts

Schedule:

• Flexible Shifts Available
• Morning/Evening/Night
• Weekends
• Full-Time/Part-Time

Our Guest Service Representatives makes a difference by:

• A warm, people-oriented demeanor
• A team-first attitude
• A gift for paying attention to the smallest details

As Guest Services Representative, you will:

• Organize, confirm, and process guest check-on/check-outs and adapt for any changes, verify guest identity
• Respond to and resolve guest requests
• Secure payments, verifying and adjusting billing as needed
• Provide guests with room and hotel information, directions, amenities, and local interests
• Run daily reports, reviewing to see what needs to be communicated to the next shift's staff
• Complete cashier and closing reports, counting the bank at the end of each shift securely
• Accept and record wake-up calls, delivering to the right department
• Maintain confidentiality of all guests, proprietary information
• Communicate any emergency, lost item, or theft to proper staff and/or authorities
• Report maintenance problems, accidents, and safety hazards
• Keep contingency lists in case of emergency and communicate and necessary messages
• Protect company assets
• Comply with all quality assurance expectations

To be a successful Guest Service Representative, you need:

• A professional demeanor, a warm and welcoming personality, and must be able to engage easily and actively connect with others.
• Be genuinely caring and compassionate and visibly demonstrate desire to understand others.
• Create confidence and trust, while communicating the right message at the right time.
• Be comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
• Be direct yet tactful and considerate of the audience.
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Maintain awareness of undesirable persons on premises.
• Clean professional appearance.
• Perform other reasonable job duties as requested by Supervisors.

Minimum Requirements:

The Guest Representative role requires standing for long periods of time, or entire shifts. Read and visually verify information in a variety of formats (i.e., small print). Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance.

MHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

If you are an individual with a disability and need assistance completing the online application, please call 317-356-4000 extension 203. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to [e-mail] Applicant Accommodation should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request accommodation to apply for a job.