Guest Service Representative (GSR)

MainStay Suites Orlando Altamonte Springs; Florida; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health, Vision & Dental

401(k) Match

Paid Time Off

Six Holidays

Holiday Pay

Employee Assistance Program

Job summary

MainStay Suites Orlando Altamonte Springs is seeking a Guest Service Representative to deliver outstanding guest service, check guests in and out, and manage reservations with courtesy and accuracy. The role requires clear communication, a positive attitude, and a commitment to resolving guest concerns promptly.

Join a team that values honesty, integrity and service excellence; full-time or part-time clerical positions are available, with competitive benefits and a supportive work environment.

Qualifications

• Excellent communication skills.
• Positive attitude and strong dedication to service.
• Ability to resolve guest concerns promptly.

Responsibilities

• Greet guests and provide outstanding customer service.
• Check guests in and out of the hotel.
• Manage reservations and room assignments.
• Resolve guest issues with professionalism and courtesy.

Skills

Excellent communication

Positive attitude

Guest service mindset

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Guest Service Representative (GSR)

MS Orlando Room Attendant Full Time or Part Time Clerical MainStay Suites Orlando Altamonte Springs, Altamonte Springs, FL, US

2 days ago Requisition ID: 4583

The Guest Service Representative is a team member of the MainStay Suites Altamonte Springs Orlando location. This is a well-established Choice Hotels extended stay brand.

In addition to being part of an established brand, Gulf Coast Hotel Management, Inc. is a dynamic, growing, and evolving employer. Even though our hotels are primarily places to work and earn a living, Gulf Coast offers more than that! We provide a friendly atmosphere where you can work, grow and advance in a supportive environment. We care about our team, and we’re committed to supporting our Associates.

The Guest Service Representative is the face of the hotel. In this role you will be responsible for providing outstanding customer service to all hotel guests, checking guests in and out of the hotel, managing reservations, and resolving any guest issues that arise. The ideal candidate will have excellent communication skills, a positive attitude, and a strong dedication to providing the highest level of service. Honesty and integrity must be paramount in all that you do.

What We Offer

• Health, Vision, and Dental Insurance for Full Time Associates
• 401(k) with Employer Match for all Associates
• Paid time off for ALL Associates per Associate Guide
• Company pays six holidays for Full Time Associates
• Time and half for hours worked on designated holidays for all Associates.
• Employee Assistance Program for Associates and household members