Guest Service Representative - Graduate Seattle

Schulte Hospitality Group; Seattle (WA); On-site; USD 46,000 - 56,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Guest Service Representative for their Graduate Seattle location. The successful individual will engage guests warmly, handle inquiries, and ensure a delightful guest experience. This is an entry-level position, making it perfect for someone passionate about the hospitality industry. The role involves key responsibilities related to guest interaction, complaint resolution, and cash handling, ensuring guests feel valued and welcomed.

Benefits

Daily Pay

Free telemedicine and virtual mental health care access

Multiple health and life insurance options

401k plan + company match

Paid time off

Holiday pay/ paid holidays

Employee Assistance Program

Discounted hotel rooms

Savings Marketplace discounts

Qualifications

• Prior customer service experience is required.
• Ability to exceed expectations of guests and team members.

Responsibilities

• Greet guests warmly and authentically.
• Resolve guest complaints in a professional manner.
• Assist in preparing guest amenities and maintain front desk area.

Skills

Customer Service

Verbal Communication

Basic Computer Skills

Education

High School Diploma/GED

Job description

Guest Service Representative - Graduate Seattle

Join to apply for the Guest Service Representative - Graduate Seattle role at Schulte Hospitality Group

Guest Service Representative - Graduate Seattle

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Join to apply for the Guest Service Representative - Graduate Seattle role at Schulte Hospitality Group

Collegiate Hotel Group , is seeking a Guest Service Representative to join Graduate Seattle by Hiltonand its brilliant team of hospitality enthusiasts.

JOB DUTIES AND RESPONSIBILITIES

• Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
• Reviews arrival list daily and assists in preparing, assembling and delivering welcome amenities
• Escort VIPs to room and check them in prior to arrival
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
• Responsible for issued bank - count bank at beginning and end of shift.
• Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
• Maintains front desk area to be clean and organized
• Assisting with lobby activation as needed
• Utilize proper procedures when handling guest PPI data
• Understands the key points to communicate for a Graduate Arrival experience
• Follows through and feels ownership of guest requests
• Resolves guest complaints in a professional and efficient manner
• Actively participates in Front Desk upsell program
• Always retrieve necessary identification documents and form of payment upon guest arrival
• Other duties as assigned

EDUCATION AND EXPERIENCE

• Prior Customer Service Experience
• High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

• Basic computer skills
• Ability to communicate effectively verbally and in writing
• Ability to exceed expectations of guests and team members

BENEFITS/ PERKS

• Work today, get paid today, with Daily Pay!
• Free telemedicine and virtual mental health care access for all team members starting day one!
• Multiple health insurance and life insurance options
• 401k plan + company match
• Paid time off for eligible team members
• Holiday pay/ paid holidays
• Employee Assistance Program
• Discounted hotel rooms
• Savings Marketplace discounts on event tickets, electronics, gym memberships + more!

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Other

Job function

• Job function

  Other

• Industries

  Hospitality

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