Customer Service Representative

Premier Performance; Silverdale (WA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the automotive industry is seeking a Customer Service Representative to provide high-quality service to clients. Responsibilities include managing customer inquiries, processing orders, and working with various departments for issue resolution. Ideal candidates should have a high school diploma and some customer service experience.

Benefits

Medical, dental, and health insurance

401k with company match & immediate vesting

PTO (Paid Time Off)

Short term and Long-Term Disability

Life Insurance

Qualifications

• 1-2 years of demonstrated customer service experience in a call center environment preferred.
• Must be proficient in speaking and reading English.

Responsibilities

• Provide customers with answers to inquiries and resolve problems.
• Process orders received through phone, email, and fax.
• Work with internal departments and external partners to resolve issues.

Skills

Attention to detail

Problem solving

Customer service orientation

Education

High School diploma or equivalent

Tools

MS Office

Job description

Join to apply for the Customer Service Representative role at Premier Performance

1 week ago Be among the first 25 applicants

Join to apply for the Customer Service Representative role at Premier Performance

This range is provided by Premier Performance. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $20.00/hr

JOB TITLE: Customer Service Representative

FLSA: Non-Exempt

Salary: $18.00-$20.00 DOE

Location: Silverdale WA

Schedule: Full Time Monday-Friday 8am to 5pm

Job Summary

Customer Service Representatives are responsible for providing high quality customer service to our external customers via providing information in response to inquiries about products, pricing, and other product related questions. They also manage and resolve customer general questions and problems, complaints, or concerns, as well as process orders received from customers through phone, email, internet and fax. Finally, they also work with other departments to resolve customer's questions or issues, and work with business partners to determine product availability, shipping pricing, problems, and tracking.

Primary Duties & Responsibilities

• Provide customers with answers to inquiries
• Resolve customers problems or concerns by following company policy and using good judgment
• Confer with customers by telephone, and email to provide information about products, product availability, shipping charges, tracking questions and/or other customer inquiries
• Take or enter orders, cancel orders, track orders, or obtain details of complaints
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Process orders received through the phone, email, fax, or the internet
• Work with internal departments and external business partners to resolve customer issues
• Enters accurate order notes that communicate actions and results
• Demonstrates good judgment, tact, and diplomacy in dealing with customers, both external and internal
• Other duties as assigned.
  
  

Education & Experience Qualifications

• High School diploma or equivalent
• 1-2 years of demonstrated customer service experience in a call center environment taking incoming calls over the phone (preferred)
  
  

Job Requirements

• Must be able to work at a desk and have extended periods of sitting/standing
• Requires repetitive movement and repeating the same physical or mental activities
• Requires ability to talk and speak through the telephone
• Requires speaking / reading English.
  
  

BEHAVIORAL COMPETENCIES

• Attention to detail and accuracy
• Problem assessment and problem solving
• Flexibility to multitask and shift priorities when needed
• Customer service oriented
• Automotive industry interest
  
  

TECHNICAL COMPETENCIES

• Basic to intermediate proficiency with MS Office to include: Excel, Word, Outlook, instant messaging, and internet navigation
• E-commerce experience a plus
• Computer savvy with ability to enter information with high accuracy and navigate comfortably through various software program.
  
  

We offer a full benefits package for eligible employees including

• Medical, dental, and health insurance
• 401k with company match & immediate vesting
• PTO (Paid Time Off)
• Short term and Long-Term Disability
• Life Insurance and more!
  
  

Aftermarket Performance Group (APG) is a fast-growing leader in the automotive enthusiast industry. The company is divided into two divisions - Truck and Off-road and Automotive. The Truck and Off-road division focus on the wholesale distribution and direct-to-consumer segments within diesel performance (Premier Performance Products, Truck Tech), Jeep and Off-road (Northridge4x4), Off-road Truck (Stage 3 Motorsports, TrailRecon, PRL Motorsports, Adams Driveshaft), and Manufacturing/Proprietary Brands (Grimm Off-road). The Automotive division includes Wholesale (Launch Distribution), compact performance (RallySport Direct, SubiSpeed, FTSpeed) and Manufacturing/Proprietary Brands.

Candidates must pass a pre-employment background check, and a drug test where applicable, for safety related positions upon hire (please note, not all charges disqualify you from employment).

APG is an equal opportunity employer. This job description is subject to change without notice. This description is intended to explain the general nature and level of work being performed by people assigned to this position. It is not intended to be an entire list of all activities, tasks and skills required of people in this position.

8:00am-5:00pm

Monday-Friday

40 Hours Per Week

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Motor Vehicle Manufacturing

Referrals increase your chances of interviewing at Premier Performance by 2x

Get notified about new Customer Service Representative jobs in Silverdale, WA.

Ramp Agent (Customer Service Agent) - SEA

Customer Service Representative - State Farm Agent Team Member

Seattle, WA $60,000.00-$90,000.00 2 years ago

Front Office | Customer Care Specialist - ($25.20/hour)

Customer Service Representative - State Farm Agent Team Member

Shoreline, WA $40,000.00-$50,000.00 1 year ago

Bellevue, WA $45,880.00-$57,350.00 1 day ago

Seattle, WA $50,000.00-$65,000.00 2 weeks ago

Seattle, WA $50,000.00-$60,000.00 1 day ago

Airline Customer Service Agent - Seattle, WA

CUSTOMER SERVICE REPRESENTATIVE - Front Desk (51336)

Regal Poulsbo Stadium 10 - Team Member $16.66/ Hour

Seattle, WA $60,000.00-$60,000.00 31 minutes ago

Seattle, WA $43,680.00-$50,328.00 1 month ago

Front Office | Customer Care Specialist - ($25.20/hour)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.