BYRAM HEALTHCARE Customer Service Representative

Byram Healthcare; Bothell (WA); On-site; USD 40,000 - 50,000; Full time

Job summary

Byram Healthcare is looking for a Customer Service Representative to provide a positive customer service experience in a high-volume inbound call center. The role requires excellent communication skills and a focus on resolving patient concerns. Candidates should have a High School Diploma and prior customer service experience, with bilingual abilities in Spanish preferred. This is an onsite position in Bothell, WA, offering various employee benefits upon hiring.

Benefits

Medical, dental, and vision insurance

401(k) eligibility after one year

Employee stock purchase plan

Tuition reimbursement

Qualifications

• Customer service experience required.
• Bilingual in Spanish/English preferred.

Responsibilities

• Answer high-volume inbound customer calls.
• Utilize resources to troubleshoot and resolve patient issues.
• Communicate effectively with patients and health professionals.

Skills

Communication

Customer service

Education

High School Diploma or equivalent

Tools

MS Office

Job description

BYRAM HEALTHCARE Customer Service Representative

Join to apply for the BYRAM HEALTHCARE Customer Service Representative role at Byram Healthcare

BYRAM HEALTHCARE Customer Service Representative

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Join to apply for the BYRAM HEALTHCARE Customer Service Representative role at Byram Healthcare

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At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor Teammate Benefits Include

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after one year of service
• Employee stock purchase plan
• Tuition reimbursement
  
  

Job Summary

The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center.

Responsibilities

• Answer high-volume inbound customer calls via an automated phone system
• Make outbound calls to patients, referrals, and sales as needed
• Utilize resources to troubleshoot and resolve patient issues
• Use full product knowledge of at least two Byram therapies to service patients
• Communicate effectively and professionally with patients, teammates, healthcare professionals, and sales team
• Consistently meet and attain required Key Performance Indicators (KPIs)
• Perform other duties as required
  
  

We are looking for candidate to be in our Bothell office. This is an onsite position.

Education And Experience

• High School Diploma or equivalent required
• Customer service experience required
• Bilingual in Spanish/English- preferred
  
  

Knowledge, Skills And Abilities

• Excellent written and verbal communication skills
• Proficient with MS Office and the ability to navigate multiple platforms
• Ability to learn Byram products and therapies
• Strong customer service skills with the ability to resolve patient concerns
• Demonstrate soft skills to enhance patient experience
  
  

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Supply Chain

• Industries

  Hospitals and Health Care, Transportation, Logistics, Supply Chain and Storage, and Warehousing and Storage

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