Customer Service Representative - Auburn

Taylor Metal Products; Auburn (WA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading manufacturer located in Auburn, WA is hiring a Customer Service Representative. This role involves providing exemplary customer service, supporting sales efforts, and ensuring product quality satisfaction. Ideal candidates should have strong communication skills and relevant experience in sales support or customer service, with opportunities for career growth in a supportive environment.

Benefits

Medical, Dental, and Vision insurance

Employer matching 401k

Paid Vacation Time

Paid Sick Time

Paid Holidays

Qualifications

• High school degree or equivalent preferred.
• 1 year+ of Sales Support experience required.
• Intermediate computer skills necessary.

Responsibilities

• Provide exemplary customer service and support.
• Contact customers to demonstrate products and solicit orders.
• Estimate prices, credit terms, and delivery dates.

Skills

Customer service

Communication

Problem-solving

Sales support

Education

High school degree or equivalent

Tools

Intermediate computer skills

Job description

Customer Service Representative - Auburn

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Customer Service Representative - Auburn

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Join to apply for the Customer Service Representative - Auburn role at Taylor Metal Products

Taylor Metal Products is a leading manufacturer of high end steel roofing and siding products. We have been in business for over 20 years and continue to grow each year. We always hold true to our motto, Quality Products, Exceptional Service.

We are seeking a Customer Service Representative to join our team. Customer Service Representatives are responsible for providing exemplary customer service experience for customers CSR’s are also responsible for ensuring that customers receive products that meet their quality and application expectations.

Essential Functions

• Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
• Recommend products to customers, based on customers' needs and interests.
• Answer customers' questions about products, prices, availability, product uses, and credit terms.
• Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
• Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
• Prepare drawings, estimates, and bids that meet specific customer needs.
• Resolve or clarify any errors and/or discrepancies with appropriate departments
• Demonstrate extensive product knowledge
• Support assigned Outside Sales Representatives
• Follow established administrative and clerical procedures
• Perform related duties as assigned by supervisor
• Maintain compliance with all company policies and procedures
  
  

Benefits

• Medical, Dental, and Vision insurance
• Employer matching 401k
• Paid Vacation Time
• Paid Sick Time
• Paid Holidays
  
  

Taylor metal is committed to equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, disability, age, genetic information, protected veteran status, or any other unlawful factor and complies with all applicable laws including those regarding consideration of qualified applicants with criminal histories (such as the San Francisco Fair Chance Ordinance).

All external services required will be sought out by Taylor Metal Products

• Principals only – Recruiters, please do not contact Taylor Metal Products for services.
• No solicitations – Do NOT contact us with unsolicited services or offers
  
  

Qualifications

• High school degree or equivalent preferred
• 1 yr.+ Sales Support exp. required
• Intermediate computer skills
• Construction Industry related exp. preferred

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Wholesale Building Materials

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