Customer Service Representative - Fire

Cintas; Auburn (WA); On-site; USD 10,000 - 60,000; Full time

Job summary

Cintas is hiring a Customer Service Representative to deliver exceptional service to internal and external customers. This role involves answering calls, troubleshooting issues, and supporting account management activities. Ideal candidates will have strong communication skills and relevant experience in customer service, along with a focus on data accuracy and efficiency.

Benefits

Competitive Pay

401(k) with Company Match

Employee Stock Ownership Plan (ESOP)

Disability and Life Insurance

Paid Time Off and Holidays

Skills Development and Training Opportunities

Qualifications

• 1+ years' customer service experience required.
• High School Diploma; Bachelor's Degree preferred.
• Experience with heavy inbound and outbound calls.

Responsibilities

• Answer customer calls and provide prompt issue resolution.
• Assist in account reconciliation and prepare reports.
• Process new accounts and orders, manage outbound calls.

Skills

Customer Service

Data Entry

Issue Resolution

Communication

Proficiency with Microsoft Office

Education

High School Diploma/GED

Bachelor's Degree

Job description

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Job Description

Cintas is seeking a Customer Service Representative to provide customer service to both our internal partners and our external customers through various activities. Responsibilities include answering customer calls and providing prompt issue resolution; data entry; assisting in account reconciliation; preparing reports and invoices; processing new accounts and orders; making outbound customer calls to obtain information and/or to provide follow up to resolve customer issues; and occasional miscellaneous projects.

Requisition Number: 202447

Job Description

Cintas is seeking a Customer Service Representative to provide customer service to both our internal partners and our external customers through various activities. Responsibilities include answering customer calls and providing prompt issue resolution; data entry; assisting in account reconciliation; preparing reports and invoices; processing new accounts and orders; making outbound customer calls to obtain information and/or to provide follow up to resolve customer issues; and occasional miscellaneous projects.

Skills/Qualifications

Required

• 1+ years' customer service experience
• High School Diploma/GED; Bachelor's Degree preferred
  
  

Preferred

• Experience with heavy inbound and outbound calls and transferring calls
• 3+ years' business-to-business account support
• Proficiency with Microsoft Office (Word, Excel and Outlook) and intranet/internet
• Experience with proofreading and editing documents
  
  

Benefits

Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.

Additionally, Our Employee-partners Enjoy

• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities
  
  

Compensation

A reasonable estimate of base salary for this role ranges between $20.97 - $25.56/Hour. The range takes into account factors that are considered in making compensation decisions including, but not limited to, skill sets, experience and training, and other business and organization needs. Please note, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decision are dependent on the facts and circumstances of each decision.

Company Information

Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.

Job Category: Service

Organization: Fire

Employee Status: Regular

Schedule: Full Time

Shift: 1st Shift

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail Office Equipment and Facilities Services

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