Guest Service Representative/Front Desk Springhill Suites-Raleigh/Cary

CMC Hotels; Cary (NC); Sur place; USD 17 000 - 25 000; Plein temps

Avantages offerts par ce poste

Paid Vacation

Paid Personal Leave

Paid Holidays

Medical Insurance through Blue Cross/盖

Short-Term & Long-Term Disability

401(k) Retirement Plan with Company M​

Paid Training and Development

Monthly Incentive Opportunities

Hotel Room Discounts

Career Growth Opportunities within CMC

Résumé du poste

CMC Hotels is seeking a Guest Service Representative at SpringHill Suites Raleigh Cary in Cary, NC. The role involves assisting guests during check-in and check-out, answering questions, and delivering high-quality service to ensure a positive stay.

The position emphasizes flexible AM/PM shifts, with prior hotel experience preferred. Benefits include vacation, insurance, retirement plan, and opportunities for growth within CMC Hotels.

Qualifications

• Must possess excellent customer service and communication skills.
• Be self motivated and able to work independently.
• Knowledge of PMS is a plus.

Responsabilités

• Interfacing with the previous shift and managers to be updated on hotel activities.
• Provide expedient check-in/check-out service.
• Provide superior guest service.
• Entering/changing reservation information on PMS.
• Processing payments from guests.
• Provide guests with information concerning hotel policies and amenities/services.

Connaissances

Customer service

Communication

Self-motivated

Independent worker

Outils

PMS

Fosse system

Description du poste

Guest Service Representative/Front Desk Springhill Suites-Raleigh/Cary

Are you looking for a Company you can "GROW" with, Look no farther, CMC Hotels can provide this opportunity to you. We believe in Growing People. Our people are the Heart of our organization. The growth and success of our portfolio will be possible by the contribution of our associates who will be recognized, grow and succeed with us.

SpringHill Suites Raleigh Cary has an opening for an energetic and dynamic Guest Service Representative, flexible hrs AM & PM shifts. Previous hotel experience is highly desired.

Come join a team that believes in Growing People! We offer the following benefits to our associates, based on eligibility:

• Paid Vacation
• Paid Personal Leave
• Paid Holidays
• Medical Insurance through Blue Cross Blue Shield
• Short-Term & Long-Term Disability Insurance
• 401(k) Retirement Plan with Company Match
• Paid Training and Development
• Monthly Incentive Opportunities
• Hotel Room Discounts at participating properties
• Career Growth Opportunities within CMC Hotels

Job Description-Responsible for the needs of all guests, during the check-in and check-out process as well as in house.

Job Duties:

• Interfacing with the previous shift and managers to be updated on hotel activities.
• Provide expedient check-in/check-out service
• Provide superior guest service
• Entering/changing reservation information on PMS
• Processing payments from guests
• Provide guests with information concerning hotel policies and amenities/services

Job Requirements:

• Must possess Excellent customer service and communication skills
• Be self motivated and able to work independently
• Knowledge of Fosse operating system a plus
• Clean background check, and reliable transportation a must.
• Ability to work in a standing position for long periods of time.
• Ability to handle comments and suggestions.