Guest Service Representative - Front Desk Agent - Homewood Suites, Dover

Lafrance Hospitality; United States; On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

DailyPay

Hotel Room Discounts

Referral Bonus Incentive

Retention Bonus Incentive

Annual Review Program

Extensive Room for Growth

Paid Training

401K Matching

Job summary

Homewood Suites Dover, NH is hiring a friendly Part-Time Front Desk Attendant to greet guests, check in/out, and provide outstanding service. This role requires weekend availability and a positive, guest-focused attitude.

As part of the Hilton family, you’ll enjoy benefits, room discounts for you and family, DailyPay, and opportunities for cross-training and growth. Pay is $17-$19 per hour, with shift options 7AM-3PM or 3PM-11PM.

Qualifications

• Customer service experience is required.
• Hotel experience is a plus but not required.
• Reliability and weekend availability are essential.

Responsibilities

• Maintain a warm, welcoming and professional demeanor with all guests.
• Check guests in/out, ensure payment, note and fulfill special requests, and record accurate information.
• Answer the phone professionally and helpfully.
• Follow procedures on posting charges and settling guest accounts.
• Address and resolve guest problems to increase satisfaction.
• Be knowledgeable of emergency procedures and hotel policies.
• Punctuality for scheduled shifts.

Skills

Customer service

Weekend availability

Reliability

Job description

We are delighted to announce a fantastic opportunity at the Homewood Suites hotel located in Dover, NH! We are currently searching for a charismatic and customer-oriented Part -Time Front Desk Attendant.

Hurry and join our exceptional team at the Homewood Suites as a Front Desk Attendant! Get ready for a wonderful work environment where you will be surrounded by friendly colleagues and have plenty of opportunities for cross-training, career growth, and mentorship. As a valued Hilton team member, you will also enjoy incredible discounts on hotel rooms for yourself and your family. Plus, we offer exciting Company-wide incentives throughout the year!

That's not all - we have even more perks for you! With DailyPay, you can get paid any day you choose. And, if you refer someone after you join our team, you can earn up to $500!

If you are an ambitious and guest-focused candidate with some weekend availability, we encourage you to apply for this Front Desk Attendant position. A friendly and welcoming personality is exactly what we need to ensure our guests have an exceptional experience at the Courtyard by Marriott. This is a golden opportunity for you to enhance your professional skills and unleash your potential!

Pay: $17- $19 Per Hour

Shift: 7AM- 3PM & 3PM- 11PM

Schedule: Must have Weekend Availability

Job Type: Part- Time

Responsibilities:

• Maintain a warm, welcoming and professional demeanor while interacting with all guests.
• Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.
• Answer the phone in a professional & helpful manner.
• Follow procedures on posting charges and settling guest accounts.
• Effectively address and resolve guest problems to increase guest satisfaction.
• Be knowledgeable of emergency procedures and Hotel policies.
• Practice punctuality for scheduled shifts.

Keywords: Hotel, Hospitality, customer service, front desk, agent

Requirements

• Customer Service Experience

• Hotel Experience is a plus but NOT required

• Reliability

Benefits

• DailyPay - Get Paid Any Day!
• Brand Hotel Room Discounts
• Company Wide Hotel Room Discount Program
• Referral Bonus Incentive
• Retention Bonus Incentive
• Annual Review Program
• Extensive Room for Growth
• Paid Training
• 401K Matching