Guest Service Representative - Front Desk Agent - Homewood Suites, Dover, NH

Lafrance Hospitality; Dover (NH); On-site; USD 23,419 - 24,796; Part time

Benefits offered by this job

DailyPay - Get Paid Any Day!

Brand Hotel Room Discounts

Referral Bonus Incentive

Retirement 401K Matching

Paid Training

Job summary

A reputable hotel company is seeking a Part-Time Guest Service Representative for their Homewood Suites location in Dover, NH. Responsibilities include checking guests in and out, addressing guest needs, and providing excellent customer service. Ideal candidates will have a background in customer service, and the position offers various benefits including hotel discounts and a friendly work environment.

Qualifications

• Must demonstrate excellent customer service skills.
• Reliability and punctuality are essential.
• Hotel experience is a plus but is not required.

Responsibilities

• Check guests in and out, ensuring proper payment and special requests are fulfilled.
• Answer the phone professionally and assist guests.
• Address and resolve guest issues effectively.

Skills

Customer Service Experience

Reliability

Job description

Guest Service Representative - Front Desk Agent - Homewood Suites, Dover, NH

Base pay range

$17.00/yr - $18.00/yr

We are delighted to announce a fantastic opportunity at the Homewood Suites hotel located in Dover, NH. We are currently searching for a charismatic and customer-oriented Part-Time Front Desk Attendant. Join our exceptional team at Homewood Suites as a Front Desk Attendant and enjoy a welcoming work environment with opportunities for cross-training, career growth, and mentorship. As a valued Hilton team member, you will also enjoy discounts on hotel rooms for yourself and your family. We offer company-wide incentives throughout the year, DailyPay, and a referral program.

Pay: $17 - $18 Per Hour

Shift: 3pm-11pm

Schedule: Must have Weekend Availability

Job Type: Part-Time

Responsibilities

• Maintain a warm, welcoming and professional demeanor while interacting with all guests
• Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded
• Answer the phone in a professional & helpful manner
• Follow procedures on posting charges and settling guest accounts
• Effectively address and resolve guest problems to increase guest satisfaction
• Be knowledgeable of emergency procedures and Hotel policies
• Practice punctuality for scheduled shifts

Requirements

• Customer Service Experience
• Hotel Experience is a plus but NOT required
• Reliability

Benefits

• DailyPay - Get Paid Any Day!
• Brand Hotel Room Discounts
• Company Wide Hotel Room Discount Program
• Referral Bonus Incentive
• Retention Bonus Incentive
• Annual Review Program
• Extensive Room for Growth
• Paid Training
• 401K Matching

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Customer Service

Industries

• Hospitality / Lodging

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