Guest Service Representative

My Place Hotels of America; Wenatchee (WA); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Flexible scheduling

Cross-training

Opportunities for growth

Job summary

My Place Hotel - Wenatchee is seeking a dependable Guest Service Representative to support front desk operations and deliver a welcoming, professional guest experience. The role covers reservations, arrivals, departures, and billing, with additional duties across housekeeping support and daily cash handling.

Ideal candidates will have basic computer skills, strong communication, and a customer-focused mindset.

Qualifications

• Basic computer proficiency necessary.
• Strong communication and customer service skills required.
• Ability to multitask while staying organized and professional.
• Reliable attendance and attention to detail essential.
• Comfort handling cash and records.

Responsibilities

• Assist guests with check-ins and check-outs and manage reservations.
• Provide information on hotel amenities, local dining and attractions.
• Support housekeeping tasks and maintain public areas.
• Answer calls, transfer calls and record messages.
• Handle billing, cash and shift paperwork as needed.

Skills

Basic computer proficiency

Strong communication

Customer service

Multitasking

Reliable attendance

Cash handling

Job description

My Place Hotel - Wenatchee is Currently Hiring for Front Desk

My Place Hotel in Wenatchee is seeking a dependable Guest Service Representative to support front desk operations and deliver a welcoming, professional experience for every guest. This role combines customer service, administrative tasks, and hands-on operational support. It is well-suited for someone who enjoys variety, stays organized under pressure, and takes pride in creating a safe, clean, and friendly hotel environment.

As a Guest Service Representative, you will assist guests throughout their stay, from reservations and arrival through departure. Daily responsibilities include completing check-ins and check-outs, managing reservations, and ensuring all guest charges are recorded accurately, including room rates, taxes, My Store purchases, and applicable pet fees. You will serve as a knowledgeable resource for hotel amenities, loyalty rewards, and local dining, shopping, and attractions while responding to guest questions or concerns in a courteous and solution-focused manner.

Team members support daily operations by assisting with laundry, cleaning and sanitizing common areas, stocking supplies, maintaining the coffee bar, and ensuring entrances and sidewalks remain clear of snow and ice.

The position also involves handling phone communication, including answering and transferring calls, recording messages, and coordinating guest wake-up requests. Financial and administrative tasks are a regular part of the role and include processing credit card authorizations, handling cash transactions, maintaining logs, completing shift paperwork, and assisting with night audit documentation when scheduled. Any guest service, maintenance, or operational concerns should be communicated promptly to the General Manager.

Guest Service Representatives are expected to follow all safety and security procedures. This includes completing routine property walkthroughs of interior floors, stairwells, exterior doors, and outdoor lighting to ensure a secure environment for guests and staff.

Additional duties may include delivering guest items such as towels, cribs, or toiletries, issuing and tracking keys and key cards for housekeeping and maintenance, and assisting with guest room cleaning during periods of high occupancy or limited staffing.

Successful candidates will have basic computer proficiency, strong communication and customer service skills, and the ability to multitask while remaining organized and professional. Reliable attendance, attention to detail, and comfort handling cash and records are essential.

Pay And Benefits

This position pays $17.75 - $18 per hour and includes monthly bonus opportunities.

• flexible scheduling
• cross-training
• opportunities for growth and advancement within the company

Salary: $17.50 - $18.00 per hour