Guest Service Representative

My-Place-Hotels; Wenatchee (WA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Flexible scheduling

Cross-training

Growth opportunities

Job summary

My Place Hotel - Wenatchee is seeking a dependable Guest Service Representative to support front desk operations and provide a welcoming, professional experience for every guest. You will handle reservations, check-ins/check-outs, and manage charges while staying organized and attentive to safety and hotel standards.

Ideal candidates have basic computer skills, strong communication, and a friendly, solution-focused mindset.

Qualifications

• Basic computer proficiency.
• Strong communication and customer service skills.
• Ability to multitask while staying organized and professional.
• Reliable attendance and attention to detail.

Responsibilities

• Assist guests with check-ins and check-outs and manage reservations.
• Record guest charges accurately (room rates, taxes, purchases, pet fees).
• Provide information on hotel amenities and local attractions; answer questions courteously.
• Support daily operations (laundry, cleaning, stocking, coffee bar, snow/ice removal).
• Handle phone calls, transfer, and record messages; assist with night audit documentation when scheduled.
• Follow safety procedures and report concerns to the General Manager.

Skills

Customer service

Communication skills

Multitasking

Cash handling

Attendance & reliability

Job description

My Place Hotel - Wenatchee is Currently Hiring for Front Desk

My Place Hotel in Wenatchee is seeking a dependable Guest Service Representative to support front desk operations and deliver a welcoming, professional experience for every guest. This role combines customer service, administrative tasks, and hands-on operational support. It is well-suited for someone who enjoys variety, stays organized under pressure, and takes pride in creating a safe, clean, and friendly hotel environment.

As a Guest Service Representative, you will assist guests throughout their stay, from reservations and arrival through departure. Daily responsibilities include completing check-ins and check-outs, managing reservations, and ensuring all guest charges are recorded accurately, including room rates, taxes, My Store purchases, and applicable pet fees. You will serve as a knowledgeable resource for hotel amenities, loyalty rewards, and local dining, shopping, and attractions while responding to guest questions or concerns in a courteous and solution-focused manner.

Team members support daily operations by assisting with laundry, cleaning and sanitizing common areas, stocking supplies, maintaining the coffee bar, and ensuring entrances and sidewalks remain clear of snow and ice.

The position also involves handling phone communication, including answering and transferring calls, recording messages, and coordinating guest wake-up requests. Financial and administrative tasks are a regular part of the role and include processing credit card authorizations, handling cash transactions, maintaining logs, completing shift paperwork, and assisting with night audit documentation when scheduled. Any guest service, maintenance, or operational concerns should be communicated promptly to the General Manager.

Guest Service Representatives are expected to follow all safety and security procedures. This includes completing routine property walkthroughs of interior floors, stairwells, exterior doors, and outdoor lighting to ensure a secure environment for guests and staff.

Additional duties may include delivering guest items such as towels, cribs, or toiletries, issuing and tracking keys and key cards for housekeeping and maintenance, and assisting with guest room cleaning during periods of high occupancy or limited staffing.

Successful candidates will have basic computer proficiency, strong communication and customer service skills, and the ability to multitask while remaining organized and professional. Reliable attendance, attention to detail, and comfort handling cash and records are essential.

Pay and Benefits

This position pays $17.75 - $18 per hour and includes monthly bonus opportunities.

• Benefits also include, flexible scheduling, cross-training, and opportunities for growth and advancement within the company.