Guest Service Representative

Wyndham Hotels & Resorts; Troy (MI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player seeks a dedicated Guest Service Agent to enhance guest experiences through exceptional service and attention to detail. This role involves processing check-ins and check-outs, managing billing, and assisting guests with reservations. The ideal candidate will be proactive in anticipating guest needs and exceeding expectations, all while adhering to high brand standards. Join a team that values work-life balance and offers a comprehensive benefits package, including medical and retirement plans. Your contributions will directly impact guest satisfaction and the overall success of the hotel.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Retirement Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• Experience in customer service and hospitality.
• Ability to handle guest inquiries and resolve issues effectively.

Responsibilities

• Process check-ins and check-outs efficiently.
• Assist guests with reservations and special requests.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma

Hospitality Management Degree

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
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