Guest Service Representative

Buffalo Lodging Associates, LLC; Town of Cheektowaga (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is looking for a Front Desk Agent to join their team. This role is crucial as you will be the first point of contact for guests, ensuring they receive exceptional service from the moment they arrive. Your responsibilities will include managing the check-in/check-out process, handling reservations, and addressing guest inquiries with professionalism and efficiency. The ideal candidate will possess strong customer service skills and a passion for hospitality, contributing to a welcoming atmosphere. Join a community dedicated to excellence and enjoy a range of benefits designed to support your well-being and professional growth.

Benefits

Paid Weekly

401(k) Retirement Plan

Paid Vacation and Sick Time

Paid Holidays

Tuition Reimbursement

Flexible Spending Account

Company Paid Life Insurance

Short-Term Disability Insurance

Long-Term Disability Insurance

Employee Assistance Program

Qualifications

• Customer service experience in a hotel setting preferred.
• Valid driver's license and acceptable driving history required.

Responsibilities

• Greet guests and manage check-in/check-out procedures.
• Handle cash and credit card transactions securely.
• Respond to guest requests and provide hotel information.

Skills

Customer Service

Communication Skills

Problem-Solving

Education

High School Diploma or Equivalent

Tools

Property Management System

Microsoft Word

Microsoft Excel

Job description

Home2 Suites by Hilton is seeking a Front Desk Agent to join their team!

The Front Desk Agent is the face of the hotel and provides superior service to all guests. Responsibilities include:

• Greeting guests, completing the check-in/check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handling cash, credit card information, and goods at the property.
• Identifying the needs of each guest and providing relevant information regarding hotel services and amenities to create an accommodating environment for all. Responding to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputting all information into the hotel management system. Updating and cancelling reservations in the system as requested by the guest.
• Typical Schedule: Morning Shifts: 7 AM – 3 PM, Evening Shifts: 3 PM – 11 PM, Weekend Availability needed.

About Buffalo Lodging Associates:

Buffalo Lodging Associates, a hotel management company based out of Canton, MA, has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

What You Bring:

The ideal candidate embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:

• Customer Service experience, in a hotel setting preferred.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have a valid driver's license and acceptable driving history subject to company approval.

What We Offer You:

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy, and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)
• Competitive 401(k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends, and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Pay range: $16.50 - $17.50

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.