Guest Service Representative

Maple Tree Inn of Silicon Valley; Sunnyvale (CA); On-site; USD 26,174 - 28,929; Full time

Job summary

A local hotel in Sunnyvale seeks a Guest Service Representative to join their dynamic team. The ideal candidate will provide courteous assistance to guests both in person and over the phone. Responsibilities include managing inquiries, maintaining records, and resolving issues promptly. Candidates must present themselves professionally and have flexibility in their schedules for days, nights, weekends, and holidays. Compensation ranges from $19 to $21 per hour depending on experience.

Qualifications

• High level of professionalism and well-groomed appearance.
• Authorized to work in the United States.
• Flexible schedule required including nights and weekends.

Responsibilities

• Manage guest inquiries efficiently.
• Maintain accurate records of guest interactions.
• Resolve guest issues promptly.

Skills

Professionalism

Customer service

Problem-solving

Job description

The Maple Tree Inn is seeking a warm and approachable individual to join our dynamic team as a Guest Service Representative in Sunnyvale, CA. If you excel in providing efficient and courteous assistance to hotel guests in person and over the phone, this role is perfect for you.

Responsibilities

• Managing guest inquiries
• Maintaining accurate records
• Promptly resolving any issues or concerns

Qualifications & Requirements

• High level of professionalism and well‑groomed appearance
• Authorized to work in the United States and located in Sunnyvale, CA
• Flexible schedule required (days, nights, weekends, and holidays)
• Able to be promptly on time for scheduled shifts

Compensation

$19 - $21 hourly DOE