Guest Service Representative

Hollander Hospitality, Inc.; Seattle (WA); On-site; USD 32,000 - 34,000; Part time

Benefits offered by this job

Paid Time Off

Holiday Pay

Hotel Travel Discounts

Supplemental Insurance

Employee Meals

401(k) Plan with Employer Match

Employee Assistance Program

Job summary

The Skybridge Seattle Airport Hotel, operated by Hollander Hospitality, is seeking a Part-time Guest Service Representative to deliver outstanding service to arriving, departing and in-house guests. You will greet guests, answer questions, process check-ins/outs and coordinate with other hotel teams to ensure a seamless stay.

Ideal candidates have at least one year of customer service experience, strong cash handling skills and the ability to work weekends and holidays.

Qualifications

• High school diploma or equivalent preferred.
• At least 1 year of public-facing customer service experience.
• Knowledge of cash handling procedures and front desk operations.

Responsibilities

• Greet guests and provide accurate information and services.
• Assist arriving, departing, and in-house guests.
• Maintain professional, friendly demeanor at all times.
• Operate front desk equipment and computer terminals.

Skills

Customer service

Active listening

English communication

Cash handling

Time management

Front desk operations

Teamwork

Professional demeanor

Education

High school diploma or equivalent

Tools

PMS software

Job description

GUEST SERVICE REPRESENTATIVE

The Skybridge Seattle Airport Hotel is seeking a Guest Service Representative to join our team. The Guest Service Representative provides outstanding guest service to arriving, departing, and in-house guests by delivering accurate and timely information and services and maintaining a professional, friendly and helpful demeanor at all times.

Skybridge Seattle Airport Hotel

17338 International Blvd.

Seattle, WA 98188

About Us

At Hollander Hospitality, we align our people with their passion, providing award-winning service and memorable experiences. From the ground up, we build & renovate, own & operate, while recognizing that our team is our foundation and greatest asset. We are exceptional partners to one another, our guests, and our communities.

We look for people who excel in their role and are committed to delivering excellent experiences for guests. Proven through multiple awards from our partnering brands for outstanding guest service and meetings excellence, we deliver the best to our guests by creating a sense of belonging, empowerment and support to our team members, coupled with their dedication, innovative spirit, and raw talent.

STATUS

• Part-time

SCHEDULE

• Variable schedule; Must be available weekends and holidays

RATE OF PAY

• $22.96 to 23.96 per hour/DOE

SUPPLEMENTAL PAY

• Individual Incentives and Bonus Programs

BENEFITS AND PERKS

• Paid Time Off
• Holiday Pay
• Paycheck Advancement Program
• Hotel Travel Discounts
• Supplemental Insurance
• Employee Assistance Program
• Employee Meals

For eligible employees:

• Insurance - Medical, Dental, Vision, Life and AD&D
• 401(k) Plan with Employer Match

QUALIFICATIONS

Knowledge of:

• Principles of providing customer service including customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction.
• Standard cash handling procedures.
• Front office operations and emergency procedures.
• Property Management System and downtime procedures.

Skills and Ability to:

• Actively listen and give full attention to guests, asking questions when necessary to find out how to best meet their needs.
• Communicate effectively in the English language in writing using correct spelling, grammar and rules of composition and verbally by speaking clearly and concisely.
• Add, subtract, multiply and divide quickly and accurately.
• Manage one’s time in order to meet productivity standards.
• Effectively use standard office equipment such as computers and related software, printers, photocopier, fax and multiple line telephone system.
• Adapt to constantly changing situations and personalities ensuring quality service to all guests by maintaining a friendly, professional and courteous demeanor at all times.
• Acknowledge, understand and abide by company programs, policies, procedures and brand standards.
• Present a professional appearance, wear appropriate uniform and slip resistant footwear according to the standards of the position and company policy.

Education and Experience:

• High school diploma or equivalent preferred.
• At least one year experience providing customer service directly to the public preferred.

PHYSICAL REQUIREMENTS

Medium Work: Exerting up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.

Position requires ability to stand behind front desk for up to 8 hours to assist guests, visual acuity to analyze written information and view computer terminal and ability to express and exchange information by means of the spoken word.

Must be able to stand, pull, grasp, see, crouch, lift, hear, reach, push, perform repetitive motions, and talk as required by the job.

Drug Free Workplace, Equal Opportunity, E-Verify Employer