Guest Service Representative

Residence Inn Seattle University District; Seattle (WA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

401K retirement plan

Paid holidays

PTO accrual from day 1

Employee room rates

Job summary

Residence Inn by Marriott Seattle/University District is seeking a Guest Service Representative to join our 24/7 front desk team in Seattle, WA. Responsibilities include check-ins/outs, payments, guest inquiries, and coordination with housekeeping to ensure room readiness.

We offer a comprehensive benefits package and the opportunity to provide memorable guest experiences in a busy hotel environment.

Excellent communication and a professional appearance are essential to succeed in this role.

Qualifications

• Follow safety and security policies and procedures.
• Report accidents and unsafe work conditions to a supervisor.
• Maintain uniform and professional appearance.
• Protect company assets.
• Welcome and acknowledge guests according to standards.
• Anticipate and address guests’ service needs.
• Communicate clearly and professionally with guests and colleagues.
• Adhere to E-Verify requirements as applicable.

Responsibilities

• Process all guest check-ins and check-outs.
• Process all payments.
• Answer telephones promptly with proper greeting and direct calls accordingly.
• Coordinate with Housekeeping to track room readiness for check-in.
• Inform guests about property, local area, and directions as needed.
• Run daily reports and pass on special requests to relevant departments.
• Complete cashiering and closing reports in the computer system.
• Count bank at start and end of each shift and follow procedures.
• Resolve guest problems promptly to their satisfaction.
• Follow up on issues with appropriate departments.

Skills

Customer service

Communication

Professional appearance

Teamwork

Job description

Front Desk/Guest service representative

Our company

The Residence Inn by Marriott Seattle/University District is looking for a Guest Service Representative to join our team. We are managed by Puget Sound Hospitality which owns and operates 5 hotels in the Puget sound area.

Mission Statement

It is our passion and responsibility to provide unmatched service to our guests and create opportunities for our associates. We aim to achieve success for our owners by being innovative and constantly evolving, exceeding the expectations of our associates and guests, and creating an environment of Inspired Connections.

Advancement Opportunities

We strongly believe in career advancement opportunities across our properties and work with managers to identify and train individuals who are interested in learning and growing within our organization.

The details

Salary range: $23.11 -$23.11 per hour

Location: 4501 12th Ave NE Seattle, WA 98105.

Commute/Transportation: We are located just 1 block from the Link Light rail station and offer a discounted annual ORCA pass. If you prefer to drive, we offer free parking to all of our employees in our underground garage.

Benefits

• Our benefits package is available to full time employees after they complete 60 days of employment.
• This package includes medical, dental, vision, life, and AD&D.
• We also have 6 paid holidays.
• PTO is accrued at 0.0538 hours per hour starting on day 1 of employment.
• We partner with Colonial life to offer supplemental insurance options such as accident, short term disability, and whole life during our annual enrollment.
• We have a 401(K) retirement plan available to all employees who are 21+ and have been employed for 6 months.
• We offer Marriott employee room rates as well as Marriott friends and family room rates that can be used based on availability at any Marriott location worldwide.

Work shifts: The hotel is a 24/7 operation so flexibility to work a variety of shifts is required

• Process all guest check-ins and check-outs
• Process all payments
• Answer telephones in a timely manner using the appropriate greeting and directing calls to the appropriate department
• Coordinate with Housekeeping to track readiness of rooms for check-in
• Communicate parking procedures to guests/visitors
• Supply guests with information regarding property, local area, and supply directions as needed
• Run daily reports and identify any special requests. Pass on any information to appropriate departments
• Complete designated cashier and closing reports in the computer system.
• Count bank at the beginning and end of each shift and follow drop procedures
• Immediately resolve any guest problems to their satisfaction
• Report any issues to appropriate departments and follow-up

The Requirements

• Follow all company safety and security policies and procedures
• Report accidents, injuries, and unsafe work conditions to manager
• Follow all company policies and procedures
• Ensure uniform and personal appearance are clean and professional
• Maintain confidentiality of proprietary information
• Protect our company assets
• Welcome and acknowledge all guests according to company standards
• Anticipate and address guests’ service needs
• Assist individuals with disabilities
• Thank guests with genuine appreciation
• Speak with others using clear and professional language
• Answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others
• Comply with quality assurance expectations and standards
• Stand for an extended period of time
• Move, lift, carry, push, pull and place objects weighing less than or equal to 10 lbs. without assistance
• Perform other reasonable job duties as requested by supervisors or managers
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• E-VERIFY

Puget Sound Hospitality participates in the Electronic Employment Eligibility Verification Program. This Employer Participates in E-Verify English and Spanish (PDF).

Source: Hcareers