Front Office | Host ($30.45/hour)

Hyatt Regency; Seattle (WA); On-site; USD 42,000 - 43,000; Part time

Benefits offered by this job

Employee Assistance Program

Free Uniforms and Cleaning of Uniform

Discounted parking

Discounted Rooms at Hyatt locations

Up to 12 complimentary rooms after 90+

Free colleague meals

Job summary

Hyatt Regency Seattle seeks a Front Office Host to warmly welcome guests, manage registrations, and communicate hotel services. You will contribute to a seamless arrival experience and play a key role in promoting Hyatt offerings.

In this role, you’ll handle guest inquiries, process payments, and support upsell initiatives at the Front Desk, helping to create memorable stays for our guests in a fast-paced environment.

Qualifications

• A true desire to satisfy the needs of others.
• Open availability – mornings, afternoons, evenings, weekends, and holidays.
• Refined verbal and written communication skills.
• Strong and thorough attention to detail.

Responsibilities

• Greet and register guests at the Front Desk, delivering a warm Hyatt welcome.
• Assist guests with hotel services, promotions, and inquiries.
• Process forms of payment and complete check-in/check-out procedures.
• Upsell opportunities during the guest interaction at the Front Desk.

Skills

Guest service

Upselling

Communication

Attention to detail

Flexibility

Job description

Join us for an incredible opportunity to be a part of our Front Office Team as a Front Office Host at the Hyatt Regency Seattle! Front Office Hosts are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Host and have a wonderful opportunity to make a lasting impression for our guests!

Organization – Hyatt Regency Seattle

The hourly rate range for this position ranges from $30.45/hour to $31.06/hour. The starting rate for this position is $30.45/hour. This position also has an established rate for colleagues who have remained in this position with Hyatt for four years or more, which is $31.06/hour.

As an hourly colleague of the Front Desk, this position is eligible to participate in applicable upsell incentive programs. The colleague must be the responsible party for assisting the guest with the upgrade at the Front Desk.

Benefits

• Medical insurance for you and your dependents for less than $123 per month, after 30 days of employment
• Dental Insurance
• Vision Insurance
• 401(k) & Retirement Savings Plan (RSP)
• Basic Life Insurance
• Short Term Disability Insurance
• New Child Leave & Adoption Assistance
• Paid Time Off
• 10 days (80 hours) vacation earned upon completing 1-4 years of service
• 15 days (120 hours) vacation earned upon completing 5-9 years of service
• 20 days (160 hours) vacation earned upon completing 10+ years of service
• (Regular Part-Time Colleagues: Pro-rated vacation hours earned on 1-year anniversary based on average weekly hours worked during the previous 12 months of employment)
• (2) Floating Holidays per year
• (6) Paid Holidays per year
• Compassionate Leave
• Seattle Paid Sick & Safe Time
• Extended Illness Days – unused sick and safe time in excess of 72 hours converted to Extended Illness Days at the end of each calendar year

Perks

• Employee Assistance Program
• Free Uniforms and Cleaning of your Uniform
• Discounted parking
• Discounted Rooms at any participating Hyatt location starting on your first day of employment
• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service
• Free colleague meals during shift
• Hyatt Colleague discount program
• Tuition Reimbursement
• ORCA Pass subsidy

When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,500 properties worldwide.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or caste.

Qualifications

• A true desire to satisfy the needs of others
• Open availability – ability to work mornings, afternoons, evenings, weekends, and holidays
• Refined verbal and written communication skills
• Strong and thorough attention to detail
• Ability to stand long periods of time
• Previous customer service experience preferred