Guest Service Representative, Part-Time

Parable Hospitality; Seacliff (CA); On-site; USD 23,419 - 24,796; Full time

Benefits offered by this job

401k

Vacation

Sick Leave

Team Member Travel Program

Job summary

A leading hotel in California seeks a Guest Service Representative to ensure guest satisfaction through personalized service and efficient operations. Responsibilities include checking in guests, managing inquiries, and processing transactions. Ideal candidates are friendly and communicative, dedicated to enhancing guest experiences. This position offers a competitive pay range of $17.00-$18.00 per hour, along with benefits including 401k, vacation, sick leave, and travel perks.

Qualifications

• Hands-on, team-oriented professionals.
• Driven to exceed guest expectations.
• Ability to maintain a friendly and courteous demeanor.

Responsibilities

• Maintain friendly demeanor while serving guests.
• Greet guests and complete check-in procedures.
• Facilitate guest departures efficiently.
• Answer inquiries and accept reservations.
• Control cash and credit transactions at the front desk.

Skills

Customer service

Effective communication

Cash handling

Problem-solving

Job description

Seacliff Inn, a Tapestry Collection by Hilton is looking for a Guest Service Representative to join the team! Our Guest Service Representatives are hands‑on, team‑oriented professionals with high standards and are driven to exceed our guest’s expectations on a daily basis.

Essential Functions and Responsibilities of the job include but are not limited to:

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
• Communicate effectively with guests and fellow team members.
• Greet arriving guests and complete established check‑in procedures on a daily basis in order to ensure that guests are fully satisfied.
• Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability.
• Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check‑out.
• Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing Company’s reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests.
• Maintain good guest relations by keeping abreast of all in‑house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
• Operate the PBX equipment by accepting incoming calls and assisting out‑going calls, setting wake‑up calls and communicating to guests to ensure timely and efficient service.
• Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy.
• Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner.
• Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations.
• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
• Perform other duties as assigned, requested or deemed necessary by management.

Pay Range: $17.00-$18.00 per hour

Health Benefits, Travel Perks & More
401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.