Guest Service Representative

Parable Hospitality; San Luis Obispo (CA); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Vacation and sick leave

Team Member Travel Program

Job summary

A leading hospitality company in California is looking for a Guest Service Representative to provide exceptional service to hotel guests. This role involves greeting guests, managing check-ins and check-outs, and maintaining excellent guest relations. Candidates should be cheerful, team-oriented, and effective communicators. The position offers competitive hourly pay and benefits such as medical and dental insurance, a 401(k), and opportunities for travel perks. Join a team committed to outstanding guest experiences.

Qualifications

• Hands-on, team-oriented professionals with high standards and service mentality.
• Ability to communicate effectively with guests and colleagues.
• Experience with cash handling methods and procedures.

Responsibilities

• Maintain a friendly demeanor while providing personalized service.
• Greet guests and complete check-in procedures.
• Facilitate guest departures and process account closing.

Job description

The Wayfarer SLO, a Tapestry Collection by Hilton, is looking for an outstanding Guest Service Representative to join the team! Our Guest Service Representatives are hands‑on, team‑oriented professionals with high standards and are driven to exceed our guests' expectations on a daily basis.

Core Functions

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests
• Communicate effectively with guests and fellow team members
• Greet arriving guests and complete established check‑in procedures on a daily basis in order to ensure guests are fully satisfied
• Facilitate guest departures on a daily basis by following established procedures to close guest accounts and determine future room availability
• Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures to present the guest with accurate hotel charges upon check‑out
• Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing PHC’s reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests
• Maintain good guest relations by keeping abreast of all in‑house and area functions to answer questions and concerns with timely and knowledgeable responses in person and on the phone
• Operate the PBX equipment by accepting incoming calls, assisting outgoing calls, setting wake‑up calls and communicating to guests to ensure timely and efficient service
• Control cash and credit transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel policy
• Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests to ensure the information is received timely
• Contribute to and maintain established information and communication sources such as department and front‑desk log books to enhance department communications and operations
• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel

Health Benefits, Travel Perks & More

Medical, dental and vision insurance, 401(k), vacation and sick leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.

Pay Range

$19.00-$21.00 per hour